Summary
Overview
Work History
Education
Skills
Education
Timeline
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BRITTANY SANDERS

Memphis,TN

Summary

Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

13
13
years of professional experience

Work History

Assistant Manager

The UPS Store Inc.
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

ASSISTANT DIRECTOR/MANAGER

Little Einstein's Childcare and Preschool
09.2022 - 07.2024
  • Support a positive and nurturing environment, fostering the growth and development of both children and staff
  • Staff Supervision and Development: Assist in recruiting, hiring, and training new child care staff
  • Provide leadership, mentorship, and ongoing support to teachers and support staff.

MANAGER

Sculpted Bodies
01.2020 - 09.2022
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

CSR II

Maximus Child Support
01.2020 - 12.2020
  • Developed strategies to improve quality of customer service delivery.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with inquiries, payment questions, and other customer service related issues.

TEAM LEAD

Nike, INC.
08.2015 - 07.2020
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team performance against targets, taking corrective action where necessary.

PICKER/PACKER

Select Stang
06.2015 - 08.2015
  • Lifted heavy items onto pallets with a forklift or manual pallet jack.
  • Verified accuracy of incoming shipments against invoices and purchase orders.
  • Stored inventory in designated locations within the warehouse facility based on size, type.

RETAIL SALES ASSOCIATE

Bath & Body Works
07.2012 - 11.2014
  • Kept informed about new products arriving at the store on a regular basis.
  • Assisted customers with finding the right product for their needs.
  • Greeted customers upon entering the store and provided assistance.

Education

CRIMINAL JUSTICE -

Southwest Tennessee Community Collage

Nail Technician

TN Academy of Cosmetology
11-2014

HIGH SCHOOL DIPLOMA -

Bolton High School
05.2012

Skills

  • MS Word
  • MS Excel
  • MS Power Point
  • Data Analysis
  • Operations Management
  • Recruitment and hiring
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Education

other

Timeline

Assistant Manager

The UPS Store Inc.
09.2023 - Current

ASSISTANT DIRECTOR/MANAGER

Little Einstein's Childcare and Preschool
09.2022 - 07.2024

CSR II

Maximus Child Support
01.2020 - 12.2020

MANAGER

Sculpted Bodies
01.2020 - 09.2022

TEAM LEAD

Nike, INC.
08.2015 - 07.2020

PICKER/PACKER

Select Stang
06.2015 - 08.2015

RETAIL SALES ASSOCIATE

Bath & Body Works
07.2012 - 11.2014

Nail Technician

TN Academy of Cosmetology

HIGH SCHOOL DIPLOMA -

Bolton High School

CRIMINAL JUSTICE -

Southwest Tennessee Community Collage
BRITTANY SANDERS