Brittany Sandridge
Quakertown,PA
Summary
National Accounts Manager at Delaware Valley Paving, specializing in reactive repairs for commercial and industrial properties nationwide. With over 5 years of experience in fast-paced environments, she excels in driving efficiency, fostering operational excellence, and cultivating collaborative workplace cultures that deliver measurable results.
In her role at DVP, Brittany’s entrepreneurial mindset has enabled her to streamline operations and enhance cross-departmental communication, ensuring seamless coordination and improved efficiency. She takes pride in developing innovative solutions that not only address immediate challenges but also position her clients for long-term success.
Brittany is passionate about optimizing processes, elevating customer satisfaction, and achieving ambitious goals. Her commitment to continuous improvement and delivering exceptional value makes her a trusted partner for clients and colleagues alike.
Overview
10
10
years of professional experience
Work History
Account Executive Manager/Construction Project Manager
Delaware Valley Paving
08.2023 - Current
- Optimized CRM system usage, ensuring accurate data tracking for improved decision-making processes within the team.
- Streamlined internal processes by collaborating with cross-functional teams for more efficient account management.
- Managed multiple projects simultaneously while maintaining high-quality standards for each account deliverable.
- Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
- Organized regular client meetings to discuss progress, address concerns, and maintain open lines of communication.
- Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
Account Manager
Shields Facilities Maintenance
05.2021 - 08.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Bed Control Coordinator/ Transfer Center
Hospital of the University of Pennsylvania
07.2019 - 05.2021
- Provided training and mentorship to new Bed Control Coordinators, fostering a skilled workforce capable of delivering exceptional service levels.
- Contributed to infection control efforts by diligently adhering to room assignment guidelines regarding isolation precautions.
- Promoted a culture of teamwork among interdisciplinary teams, helping to foster effective collaboration in addressing bed management challenges.
- Actively participated in regular meetings with department leaders to discuss ongoing issues, solutions, and best practices related to bed control coordination.
- Enhanced patient satisfaction with the admission process through prompt and efficient bed assignment coordination.
- Worked closely with discharge planners to identify potential early discharges, facilitating timely bed availability for incoming patients.
- Streamlined communication between nursing staff and physicians for timely patient placement decisions.
Nursing Unit Coordinator
St Marys Medical Center
05.2015 - 07.2019
- Maintained a safe and clean environment for patients, visitors, and staff by adhering to infection control protocols.
- Participated in regular training sessions to stay current on best practices within the field of nursing coordination.
- Enhanced communication between nurses, physicians, and other healthcare professionals for seamless patient care.
- Facilitated positive working relationships among nursing staff by promoting teamwork and open communication channels.
- Streamlined unit operations by implementing efficient organization systems for medical records and supplies.
Education
Associate of Arts - Business Management
Bucks County Community College
Newtown, PA05-2014
High School Diploma -
Harry S Truman High School
Bristol, PA05-2011
Skills
- Customer service
- Teamwork and collaboration
- Data-driven insights
- Organizational skills
- Relationship building
- Business development and planning
- Self motivation
- Time management abilities
- Operating procedures and policies
- Strategic account development
Timeline
Account Executive Manager/Construction Project Manager
Delaware Valley Paving
08.2023 - Current
Account Manager
Shields Facilities Maintenance
05.2021 - 08.2025
Bed Control Coordinator/ Transfer Center
Hospital of the University of Pennsylvania
07.2019 - 05.2021
Nursing Unit Coordinator
St Marys Medical Center
05.2015 - 07.2019
Associate of Arts - Business Management
Bucks County Community College
High School Diploma -
Harry S Truman High School
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