Brittany Saracco

-Lead a team of 25+ employees, including management team to drive operational excellence and identify growth opportunities.

-Develop strategies to improve operational efficiency, reduce costs, and increase profit margins

-Improve organizational processes and procedures to optimize performance and increase customer satisfaction

-Consistently Hire and train staff to maintain great customer service

-Build weekly store schedule to ensure adequate staffing levels at appropriate times for the business

-Analyze monthly profit and loss statements

-Have been invited to and attended multiple results based convention trips with the company

-Led a team of 20+ employees, including management team to drive operational excellence and identify growth opportunities

-Developed strategies to improve operational efficiency, reduce costs, and increase profit margins

-Improve organizational processes and procedures to optimize performance and increase customer satisfaction

-Consistently hired and trained staff to maintain great customer service

-Built weekly store schedules to ensure adequate staffing levels at appropriate times for business

-Analyzed monthly profit and loss statements

-Was promoted from this location to a higher volume drive-in located in downtown Columbia, SC

• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Handled cash transactions accurately, ensuring proper change was given to customers.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
• Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
• Promoted from skating carhop to shift manager after 1 year
• Cleaned and maintained drive-in parking lots and building grounds to provide clean and attractive environment for customers.
• Resolved customer complaints professionally, finding mutually agreeable solutions.
• Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
• Coordinated a team of trainers from other drive-ins to help train management and staff for new locations
• Promoted to Managing Partner for Winnsboro, SC location