Brittany Sarsfield
Greensburg,PA
Summary
Accomplished Patient Care Coordinator with a proven track record at The Physical Therapy Institute, enhancing patient experiences through exceptional organizational skills and HIPAA compliance. Expert in insurance authorizations and patient relations, I significantly improved office efficiency and patient satisfaction. Dedicated to delivering high-quality care and streamlining healthcare processes.
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
The Physical Therapy Institute
08.2022 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Took a leadership role in prior authorizations, processing multiple center's authorizations to ensure timely claim payments for the company.
Patient Experience Representative
MedExpress Urgent Care
05.2009 - 09.2022
- Increased office efficiency by maintaining organized workspaces, ensuring necessary supplies were available for daily operations, and updating documentation as needed.
- Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
- Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
- Assisted with the implementation of new electronic health record software, streamlining workflow and improving overall efficiency.
- Enhanced patient satisfaction by providing friendly and efficient service during registration, appointment scheduling, and billing processes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
- Created monthly staff schedules for Front Office Assistants while supporting time off requests.
- Reviewed monthly metric reports for all Front Office Assistants, offering guidance if goals not met.
Education
Bachelor of Arts - English Literature
University of Pittsburgh At Johnstown
Johnstown, PA05-2005
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Insurance verification
- Scheduling
- Patient records management
- Office administration
- Insurance practices
- Punctual and hardworking
- Reliability and dedication
- Insurance authorizations
Timeline
Patient Care Coordinator
The Physical Therapy Institute
08.2022 - Current
Patient Experience Representative
MedExpress Urgent Care
05.2009 - 09.2022
Bachelor of Arts - English Literature
University of Pittsburgh At Johnstown
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