Brittany Scarbrough
Daleville
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
Southeast health circle east, aid
03.2022 - Current
- Check in patients, check insurances, transcribe and decipher referrals and doctors notes, help patients with any questions regarding appointments, referrals, insurance ect
- Take payments, help therapist in the back with anything needed
- Constantly multitasking with two separate screens and phones and multiple different computer systems
- Nurses
Hartford HealthCare
11.2021 - 02.2022
- Change residents, bathe them, feed, take care of their needs, etc
Salesperson
ENTERPRISE CHEVROLET
12.2020 - 10.2021
- Complete credit applications, product knowledge, follow leads, make outbound sales calls, answer phone
Lead Teller
Wells Fargo
10.2017 - 07.2020
- Deposit, withdrawal money
- Cash checks
- Print balances
- Help customers succeed financially
- Develop report with customers
- Help lead team mates with building an amazing team
- Consistently making sure the branch is running correctly and smoothly as possible on the teller side
- Helping with anything needed
- Train all tellers
- Order money
- Make schedules
- Order supplies
- Multitask between computer, phone, customers and tellers.
Waitress/Manager
Bentons - Opp
02.2014 - 10.2017
- Customer skills ⦁ Count money/close out register ⦁ Answer the phone calls ⦁ Assure the business is running smoothly and employees are doing the correct job ⦁ Train new employees ⦁ De-Escalate any issues employees have with customers
- Accomplishments
- Able to help re organize, help get employees on track and stay that way, help business stay on track and keep cleanliness up
Phone Agent
Sitel
03.2010 - 01.2011
- Took phone calls to help customers with questions about their bill ⦁ Troubleshooting ⦁ Used a computer all day assisting customers with billing issues as well as product issues ⦁ Walked the floor and helped other agents with issues ⦁ Helped customers set up new products ⦁ Went through billing statements to help customers better understand them
Education
Opp High School
Skills
- Skills Used
- Communication skills, math skills, phone skills, managing skills, leadership skills, computer skills
- Skills
- Familiar with receiving and counting money ⦁ Ability to work quickly and accurately ⦁ Analyzing
- Information and making decisions ⦁ Verbal communication skills ⦁ Ability to maintain confidentiality
- When handling customer requests and transactions ⦁ A team player and work well with others ⦁
- Excellent computer skills ⦁ Type
- 70 wpm (3 years)
- Inventory
- Microsoft Office
- Receptionist
- Scheduling
- Microsoft Excel
- Outlook
- Sales
- Training
- Communications
- Filing
- Organizational Skills
- Data Entry
- Excel
- Banking
- Math
- Management
- Typing
- Conflict Management
- Cash Handling
- English
- Leadership
- Risk Management
- Research
- Outbound Sales
- Inside Sales
- Negotiation
- Outside Sales
- Sales Management
- Upselling
- Customer Service
- Dealership
- Microsoft Powerpoint
- Epic
- Transcription
- Medical Billing
- Cold Calling
- Medical Records
- HIPAA
- Insurance Verification
- Medical Scheduling
- Taking care of patients (2 years)
- Medical Office Experience
- Assessments
- Sales skills — Proficient
- February 2021
- Influencing and negotiating with customers
- Full results: Proficient
- Work motivation — Proficient
- May 2020
- Level of motivation and discipline applied toward work
- Home health aide skills — Proficient
- August 2020
- Providing care to patients in a home setting
- Administrative assistant/receptionist — Proficient
- July 2021
- Using basic scheduling and organizational skills in an office setting
- Building relationships for childcare providers — Proficient
- February 2020
- Building positive and productive relationships with families of children ages 0–3
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- An enthusiastic and dependable professional seeking any position Offering exceptional customer
- Service skills, strong expertise in typing, and proven skill in MS Office applications to contribute to the
- Company Also highly motivated and dedicated to improving and learning all that I can in the medical
- Field
- Phone and Email Etiquette
- Insurance Billing
- Payment Calculation
- Complaint Processing
- Admissions Screening
- Patient Registration
- Verbal and Written Communication
- Recording Histories
- Punctual and Hardworking
- Educate Patients
- Patient Reimbursements
- Patient Health Information Access
- Patient Contact
- Specialist Referrals
- Team Collaboration
- Diagnostic Codes
- Money Handling
- Organization and Time Management
- Insurance Company Knowledge
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Patient Access Specialist
Southeast health circle east, aid
03.2022 - Current
Hartford HealthCare
11.2021 - 02.2022
Salesperson
ENTERPRISE CHEVROLET
12.2020 - 10.2021
Lead Teller
Wells Fargo
10.2017 - 07.2020
Waitress/Manager
Bentons - Opp
02.2014 - 10.2017
Phone Agent
Sitel
03.2010 - 01.2011
Opp High School
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