Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brittany Schone

Harvey,Iowa

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Mama Maids
Pella , IA
06.2023 - 07.2024
  • Assigned tasks to staff members based on their skill sets and availability.
  • Resolved conflicts between employees in a timely manner.
  • Provided guidance, support, and mentorship to junior team members.
  • Established procedures for tracking inventory levels, ordering supplies, and managing warehouse space.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.

Customer Service Representative

Pella Corporation
Pella, IA
01.2019 - 05.2020
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Worked with managers to develop service improvement initiatives
  • Helped with hiring new employees and help manager set up a new hire and product refresher document.

Certified Nursing Assistant

Pella Regional Health Center
Pella, Iowa
06.2016 - 12.2018
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Provided quality care to elderly patients in a long-term care facility setting.
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
  • Helped maintain a positive environment by providing encouragement and support to residents.
  • Provided emotional support and companionship to residents during times of distress.
  • Assessed patient needs and reported any changes in condition to appropriate staff members promptly.

Certified Nursing Assistant

WesleyLife Community for Healthy Living
Pella, Iowa
08.2012 - 06.2016
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
  • Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
  • Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
  • Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
  • Assessed patient needs and reported any changes in condition to appropriate staff members promptly.
  • Developed trusting relationships and provided emotional support to patients and families.
  • Participated in educational programs related to CNA practice guidelines.
  • Completed in-service training and attended performance improvement meetings.
  • Answered patient call signals, signal lights or bells to determine patient needs.
  • Turned and repositioned bedridden patients.
  • Measured and recorded food and liquid intake and urinary and fecal output.
  • Turned bedridden patients to avoid bedsores.
  • Supplied, collected and emptied bedpans.

Restaurant Team Member

Taco John's
Pella, Iowa
03.2009 - 04.2012
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Resolved customer issues promptly in a professional manner.
  • Operated cash registers to process payments from customers.
  • Participated in training sessions for new employees when needed.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Greeted customers upon entering the store with friendly demeanor.
  • Processed payments accurately and efficiently using POS system.
  • Stocked front-of-house supplies such as napkins, utensils, straws.

Education

High School Diploma -

Pella High School
01.2011

Skills

  • CPR/BLS
  • Mandatory reporter
  • Handling cash
  • Cashier
  • Listening
  • Money
  • Reporting
  • Reporter
  • Credit card payment processing
  • Customer Service Management

Certification

CNA License

References

  • Tasia van wyk, WesleyLife Community, former co worker, (641)840-2723
  • Josie Nelson, Pella Regional, former co worker, (641)990-2884
  • Lacy Thingstad, family friend, (641)780-5861

Timeline

Senior Operations Manager

Mama Maids
06.2023 - 07.2024

Customer Service Representative

Pella Corporation
01.2019 - 05.2020

Certified Nursing Assistant

Pella Regional Health Center
06.2016 - 12.2018

Certified Nursing Assistant

WesleyLife Community for Healthy Living
08.2012 - 06.2016

Restaurant Team Member

Taco John's
03.2009 - 04.2012

High School Diploma -

Pella High School

Similar Profiles

CREATE PROFILE
Brittany Schone