Brittany Schrager
Hudson,Florida
Summary
Adaptable and ambitious Operations Manager with an outstanding ability to manage multiple tasks and prioritize work efficiently. Detail-oriented in problem-solving, planning and ensuring productivity and accuracy of work. Documented strength in training and developing team members, while providing quality assurance to meet company goals. Adept at working closely with all levels of management to ensure smooth operations. Eager to lend combined knowledge, skills and experience with a passion for growth in order to make immediate contribution to your organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Aspirion Health Resources
08.2023 - Current
- Developed key performance indicators for team of 43 direct reports, monitoring progress toward goals and providing actionable feedback to staff members.
- Maintained strict adherence to regulatory guidelines through diligent monitoring of policy changes impacting revenue cycle.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
- Organized weekly meetings with internal leadership and stakeholders and coordinated monthly client calls with facility leadership to provide up to date information on KPI's and trending information.
- Served as a subject matter expert on reimbursement regulations, maintaining up-to-date knowledge of industry best practices and compliance requirements.
Medical Billing and Revenue Cycle Supervisor
Professional Billing Innovations Inc.
03.2018 - 04.2023
- Implemented robust denial management strategies that significantly reduced lost revenue due to denied claims or appeals processes failures.
- Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
- Managed multiple accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
- Established strong relationships with insurance carriers, improving communication channels for efficient claim processing and dispute resolution.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
Patient Account Representative
HealthSouth Rehabilitation/Encompass Health
10.2015 - 03.2018
- Researched, identified and rectified special circumstances affecting delayed payment of accounts
- Analyzed and resolved misapplied payments and banking discrepancies
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Trained new staff on company processes and procedures.
- Identified, evaluated and resolved reasons for delinquency to reduce loss to medical facility.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks for multiple projects spanning several states.
Education
Bachelor of Applied Science - Psychology
Purdue University Global
West Lafayette, IN12.2024
Micro Credential - Human Resources Management
Purdue University Global
West Lafayette, Indiana12.2024
High School Diploma -
The Academy At Port Charlotte
Port Charlotte, FL06.2004
Skills
- Performance Management
- HIPAA knowledge
- Healthcare compliance
- Staff Development and Training
- Denial Resolution
- Phone and Email Etiquette
- Root Cause Analysis
- Multitasking and Organization
- Microsoft Office
- Problem-Solving
- Attention to Detail
- Report Preparation
ACTIVITIES
President, The International Honors Society in Psychology (Psi Chi) - 12/2022
The National Society of Collegiate Scholars (NSCS) - 10/2022
The National Honors Society of Leadership and Success (NSLS) - 11/2022
The National Honors Society of Collegiate Leadership and Achievement (SCLA) - 04/2023
Certification
Foundations of Leadership Certification (NSLS)
Timeline
Operations Manager
Aspirion Health Resources
08.2023 - Current
Medical Billing and Revenue Cycle Supervisor
Professional Billing Innovations Inc.
03.2018 - 04.2023
Patient Account Representative
HealthSouth Rehabilitation/Encompass Health
10.2015 - 03.2018
Bachelor of Applied Science - Psychology
Purdue University Global
Micro Credential - Human Resources Management
Purdue University Global
High School Diploma -
The Academy At Port Charlotte
Foundations of Leadership Certification (NSLS)
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