Brittany Schrecengost
Laughlin,NV
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Duet Coffee and Wine. Proven ability to foster positive relationships and enhance team collaboration. Adept in time management and problem-solving, consistently delivering high-quality service and innovative beverage solutions. Committed to maintaining cleanliness and organization in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Barista
Duet Coffee and Wine
08.2025 - Current
- Crafted high-quality espresso beverages and specialty drinks with precision.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Trained new baristas on drink preparation techniques and customer service standards.
- Implemented new beverage recipes, contributing to seasonal menu development and innovation.
- Fostered positive customer relationships through attentive service and personalized recommendations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Front Desk Receptionist
Lodge On The River
01.2025 - 04.2025
- Greeted and assisted guests, ensuring a welcoming environment at reception.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Handled check-in and check-out procedures, maintaining accuracy in guest records.
- Coordinated room bookings and reservations using hotel management software.
- Resolved guest inquiries and complaints promptly, ensuring satisfaction and retention.
- Provided information on local attractions and services, enhancing guest experiences.
- Trained new front desk staff on operational procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Delivery Driver
Megatoppers Pizza Joint
09.2017 - 07.2024
- Delivered pizza orders promptly, ensuring customer satisfaction and timely service.
- Maintained accurate delivery logs, tracking customer orders and delivery routes.
- Operated GPS systems for efficient route planning and navigation.
- Collaborated with kitchen staff to ensure order accuracy and quality control.
- Mentored new drivers on best practices for deliveries and customer interaction.
- Resolved customer complaints professionally, ensuring a positive dining experience for patrons.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High School Diploma -
Mohave Accelerated Learning Center
Bullhead City, AZSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Problem-solving
Timeline
Barista
Duet Coffee and Wine
08.2025 - Current
Front Desk Receptionist
Lodge On The River
01.2025 - 04.2025
Delivery Driver
Megatoppers Pizza Joint
09.2017 - 07.2024
High School Diploma -
Mohave Accelerated Learning Center