Brittany Schroerlucke
Louisville,KY
Summary
Dynamic in property management and customer service, I leveraged adaptability and clerical skills at Elmington Property Management to enhance occupancy rates and tenant satisfaction. Specializing in leasing strategies and resident relations, my approach resulted in significant achievements without exceeding a 55-word limit, showcasing my ability to meet employer-specific needs while fostering positive environments.
Overview
9
9
years of professional experience
Work History
Leasing Manager
Elmington Property Management
02.2023 - Current
- Collected, completed, and processed lease applications.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Explained terms of lease and amounts to be paid to tenants.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Leasing Consultant
Brookside Property Services
02.2022 - 02.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
PCA
Nortons Healthcare
08.2019 - 06.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Hostess Trainer
Texas Roadhouse Restaurant
02.2016 - 01.2019
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Regularly monitored customer feedback through surveys or direct conversations, making adjustments accordingly to improve service quality.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Fairdale High School
1001 Fairdale Road06-2018
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property management
- Leasing and sales
- Property tours and inspections
- Adaptability and flexibility
- Active listening
- Problem-solving
- Customer service
Accomplishments
- Documented and resolved tenant concerns which led to pleased residents.
- Accurately and efficiently achieved 99% occupancy by completing 21 move-ins within the month.
Languages
English
Full Professional
Timeline
Leasing Manager
Elmington Property Management
02.2023 - Current
Leasing Consultant
Brookside Property Services
02.2022 - 02.2023
PCA
Nortons Healthcare
08.2019 - 06.2020
Hostess Trainer
Texas Roadhouse Restaurant
02.2016 - 01.2019
High School Diploma -
Fairdale High School
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