Brittany Schultz
Lincolnton,NC
Summary
Dedicated and adaptable supervisor experienced in team management and customer service. Known for strong problem solving skills and effective communication, ready to leverage expertise to ensure operational excellence and responsive service.
Overview
2026
2026
years of professional experience
Work History
REGIONAL SECURITY OPERATIONS CENTER SUPERVISOR
Allied Universal Security Services
Maiden , NC
2022 - Current
- Supervised daily operations, oversaw onboarding processes, trained staff, and ensured compliance with safety and quality standards.
- Improved workflows, tracked performance metrics, and supported scheduling to increase efficiency.
- Monitored control room systems, responded to alarms, and coordinated communication during emergencies.
Administrative Assistant
Sykes Enterprises, Incorporated
Fayetteville, North Carolina
2020 - 2022
- Managed executive calendars, travel, scheduling, and correspondence with accuracy and confidentiality.
- Prepared reports and presentations, and maintained organized filing systems for smooth operations.
- Coordinated with teams and stakeholders, supported bookkeeping, and assisted with team-building activities.
Office Assistant
Morris Insurance Group
Mobile, Alabama
2018 - 2020
- Welcomed clients, answered calls, and directed inquiries appropriately.
- Performed data entry, filing, and document organization to support office productivity.
- Scheduled meetings and prepared related materials for team members.
- Provided cross departmental support with administrative and project-based tasks.
Customer Service Specialist
Alorica
Mobile, Alabama
2018 - 2020
- Assisted over 50 customers daily while maintaining a high satisfaction rating.
- Resolved the majority of customer concerns on the first call by using effective conflict-resolution strategies.
- Consistently exceeded monthly sales goals by recommending products and services that matched customer needs.
Waitress
City Lunch
Lincolnton, NC
2010 - 2018
- Delivered excellent customer service by providing friendly, attentive support, resolving concerns quickly, and building rapport that encouraged repeat visits.
- Accurately managed orders and payments using POS systems, including split checks, improving efficiency, and reducing errors.
- Worked closely with kitchen and support staff to streamline operations, minimize wait times, and create a smooth, enjoyable dining experience.
Fuel Center Assistant Manager
Harris Teeter
Charlotte, North Carolina
2014 - 2017
- Managed inventory, vendor relations, and daily store operations, including cash handling and scheduling.
- Trained and onboarded staff, supporting new store openings, and ensuring strong customer service.
- Conducted audits, solved problems, and implemented improvements to increase efficiency.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC01-2012
Skills
- Security operations and crisis management
- Clear verbal and written communication
- Microsoft Office and Google Workspace
- Data entry and problem solving
- HR support experience
Accomplishments
Supervisor of the Quarter - Allied Universal - 2023 and 2025
References
References available upon request.
Timeline
REGIONAL SECURITY OPERATIONS CENTER SUPERVISOR
Allied Universal Security Services
2022 - Current
Administrative Assistant
Sykes Enterprises, Incorporated
2020 - 2022
Office Assistant
Morris Insurance Group
2018 - 2020
Customer Service Specialist
Alorica
2018 - 2020
Waitress
City Lunch
2010 - 2018
Fuel Center Assistant Manager
Harris Teeter
2014 - 2017
High School Diploma -
Lincolnton High School