Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Brittany Scott

Harrisburg,PA

Overview

17
17
years of professional experience

Work History

Resident Coordinator

Morgan Properties
Harrisburg, PA
09.2023 - Current
  • Responsible for resident files which include but not limited to: renewals and resident retention programs, resident follow up including letters, requests, concerns, lease changes.
  • Performs all activities related to in-house transfers, adding and removing roommates and lease renewals.
  • Plan and organize resident events.
  • Complete weekly property inspections with specific focus on resident balconies/patios and amenities.
  • Respond to Resident Feedbacks within 24 hours through the Resident Feedback system in mprop.net.
  • Back up to and assist the Property Manager and Assistant Property Manager on the flow of all paperwork and verifications.
  • Assist in Marketing.
  • Inspect apartments as needed.
  • Assist with filing and maintain the filing system.
  • Provide direct input in setting the agenda for weekly and monthly staff meetings.
  • Record all resident correspondences in Yardi.
  • Prepare renewal letters for delivery to residents. Maintain records.
  • Assist the Property Manager and Assistant Property Manager with any requested work to be done on the property.
  • Be flexible with hours and days worked.
  • Be flexible to help or transfer to another property if necessary.

Lease Agent

Morgan Properties
Harrisburg, PA
09.2022 - 09.2023
  • Promptly responds to phone calls and emails from guests.
  • Reviews unit availability and record all traffic in the computer on a daily basis.
  • Walks tour paths, vacant units and make-readies on a daily basis to ensure the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb appeal” of the property.
  • Gathers information to learn about property, surrounding community, and competition
  • Uses the guest card to ascertain the needs and qualifications of every guest.
  • Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
  • Follows up with each guest a minimum of five times.
  • Creates applicant files and processes applications, verifies qualifications of applicants and submits all applications to Manager for approval. Contact applicant to confirm approval or denial of application within 24 hours.
  • Schedules lease signings within 24 hours of approval. Completes lease agreement and collects rental deposit.
  • Ensures that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
  • Marketing: Assists in mailing outreach; Distributes flyers and letters to residents if necessary; Shops competitive properties and assists manager in preparing a market comparison grid; Participates in any outside marketing events as required.
  • Records all resident correspondence and submit to manager for review.
  • Assists manager with any requested work to be done on the property.
  • Promotes resident retention programs.
  • Maintains courteous communications with residents, applicants and representatives of other companies.
  • Adheres to federal and state Fair Housing Laws as well as all company policies.
  • Supports team in achieving the goals of the property.

Leasing Agent

Msc investment
Decatur, GA
12.2018 - 08.2022
  • Conduct all business in accordance with MSC's policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other federal and state laws.
  • Maintains accurate resident records.
  • Updates on a daily basis all rents, deposits, and application fees received from residents.
  • Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos).
  • Prepare deposits for weekly pickups.
  • Prepare evictions to be filed on the 10th of every month
  • Write-offs should be completed by the 20th of every month.
  • Maintains a positive customer relations attitude.
  • Physically inspects the community when on the grounds, picks up litter, and reports any service needs to the maintenance staff.
  • Will also inspect move-ins, move-outs, and vacancies.
  • Must be knowledgeable of all phases of leasing and resident retention
  • Works with lease renewals each month
  • Responsible for keeping daily records on lease renewals and terminations
  • Greets prospective clients, shows community and performs leasing duties
  • Answers and handles incoming phone calls from prospective new residents, current residents, and previous residents
  • Maintains awareness of local market conditions and trends
  • Contributes ideas to portfolio manager for marketing community and improving resident satisfaction
  • Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the portfolio manager
  • Organizes and files all applicable reports, leases, and paperwork
  • Complete monthly file audits
  • Proof reads all lease paperwork and processes move-ins and move-outs
  • Processes all security deposit move-out reports(Including final account statements)
  • Accepts service requests from residents and routes to maintenance for prompt processing
  • Conducts service follow-up with resident when work is completed
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.

Customer Service Representative

Dekalb Watershed Management
Decatur, GA
05.2018 - 12.2018
  • Responsible for customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution
  • Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts
  • Enters new accounts, connections/disconnections, work orders, re-reads or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders
  • Provides daily support and training to billing system personnel on technical and customer service issues, ensures cross-training and adequate coverage for efficient billing operations

Medicaid Call Center Representative

Maximus
Harrisburg, PA
06.2016 - 04.2018
  • Responsible for Assist upper management with back office support and respond to customer inquiries through multiple channels (Phone, Email, and Chat) and Assist water clients with choosing health plans while ensuring customer satisfaction
  • Implement strategies to ensure customer satisfaction
  • Assist Medicaid customers with billing and payment inquiries
  • Assist and respond to customers with making the best chooses in health care providers
  • Handle and respond to prior authorizations
  • Provide guidance to customers on rate information

Loan Counselor

P.H.E.A.A
Harrisburg, PA
01.2014 - 01.2016
  • Responsible for handling inbound calls and exercising good decision-making skills to review information, Processing clients application materials, verifying the information and working the client to come up with a financial plan
  • Helping clients go into forbearance and deferments well as hardships
  • Communication with customer s in a courteous manner using approved scrips as needed via phone or written communication
  • Working in a collaborative team environment while meeting quality standards
  • Being accountable to their team, work, and schedule
  • Successful completion of required training and licensing; continuing education for licensing

Customer representative

E-Z PASS
Harrisburg, PA
01.2008 - 01.2014
  • Responsible for Resolving basic or tier 1 payment and account related requests pertaining to E-z pass, Department of Transportation, and United States Postal Service clients that include but not limited to card activations, payments, name and address updates for account holders
  • Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes
  • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries

Education

High school or equivalent -

Harrisburg High School
01.2007

Skills

  • Marketing
  • Property tours and inspections
  • Market research
  • Maintenance requests
  • Local market conditions
  • Lease oversight
  • Fair housing policies
  • Resident assistance
  • Lead conversion
  • Telephone and email etiquette
  • Reporting and correspondence
  • Property amenities
  • Telephone inquiry management
  • Lease file audits
  • Lease administration
  • Clear communication
  • Background checks
  • Background check process
  • Sales techniques
  • Issue escalation
  • Flexible schedule
  • Lease renewals
  • Event planning
  • Leasing terms and specifications
  • Prospect qualification
  • Customer service

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Resident Coordinator

Morgan Properties
09.2023 - Current

Lease Agent

Morgan Properties
09.2022 - 09.2023

Leasing Agent

Msc investment
12.2018 - 08.2022

Customer Service Representative

Dekalb Watershed Management
05.2018 - 12.2018

Medicaid Call Center Representative

Maximus
06.2016 - 04.2018

Loan Counselor

P.H.E.A.A
01.2014 - 01.2016

Customer representative

E-Z PASS
01.2008 - 01.2014

High school or equivalent -

Harrisburg High School

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Brittany Scott