Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Scott

Klamath Falls

Summary

Motivated individual with experience in customer service and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Service Account Manager

United Healthcare
10.2022 - 05.2025
  • Primary point of contact for human resources and benefits staff, handing escalated or complex member issues and inquiries the cannot be resolved through traditional channels.
  • Provide proactive problem-solving and effective communication.
  • Work closely with both internal and external contacts to resolve escalated situations and maintain positive relationships.
  • Develop strong relationships with business partners and clients.
  • Resolve Medicare Advantage group retiree benefit concerns for members quickly and efficiently.

Senior Pharmacy Customer Service Representative

OptumRx
09.2016 - 10.2022
  • Communicated with members to collect information about prescriptions and arrange consultations with pharmacists.
  • Processed incoming drug orders.
  • Answered customer questions regarding insurance coverage.
  • Confirmed customer information and insurance eligibility for prescriptions and pharmacy insurance coverage.
  • Provided excellent customer care by responding to requests, assisting with pharmacy benefits and handling ordering.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assist other representatives with questions on resolving member issues in real time while they are on calls.
  • Assist with training classes.

Customer Service Desk Cashier

Academy Sports and Outdoors
01.2012 - 05.2012
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Assist customers with returns.
  • Answer incoming calls and route callers to correct departments,

Education

Early Childhood Education

Midland College
Midland, Texas, TX

Early Childhood Education

Klamath Community College
Klamath Falls, OR

High School Diploma -

Mazama High School
Klamath Falls, OR
06-2004

Skills

  • Account management
  • Customer relationships
  • Client relationship building
  • Customer service
  • Client relations
  • Relationship building
  • Documentation and reporting

Timeline

Service Account Manager

United Healthcare
10.2022 - 05.2025

Senior Pharmacy Customer Service Representative

OptumRx
09.2016 - 10.2022

Customer Service Desk Cashier

Academy Sports and Outdoors
01.2012 - 05.2012

Early Childhood Education

Midland College

Early Childhood Education

Klamath Community College

High School Diploma -

Mazama High School

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