Brittany Sears
Ainsworth,NE
Summary
I am very self motivated and disciplined. I have worked from home for the past 4 years. I have strong communication skills, and I am eager to learn. In the past, I worked in a high paced environment call center and most recently, 4 years of working in customer service with Barney Insurance. I am experienced with handling customer inquiries and quality support. I am efficient in addressing and helping to resolve customer concerns. I enjoy helping others and I am dedicated to providing kindness and loyalty with each opportunity given.
Overview
20
20
years of professional experience
Work History
Customer Experience
Barney Insurance
08.2020 - 03.2025
- Responsible for a high volume of calls each day, along with directing those calls to the correct individual while maintaining excellent customer service and fielding questions/getting answers/and tackling problems as they arise
- I enjoy the relationship and building trust between myself and the customer/corresponding individual
- Fluent in Microsoft Excel & Word
- Correspondence daily via Outlook email and 8X8 Work Chat
- Work on a daily basis with Applied Epic as well as Insured Mine and Carrier websites
- Accessed carrier websites to send insured's their auto id cards, add/remove vehicles to policies, took payments for home/auto policies
Daycare Provider/Owner
Daycare Home
01.2008 - 02.2020
- Operated/conducted a business from my home
- Communicated effectively with parents about their child's progress, behavior, and milestones achieved
- Developed strong relationships with families, fostering trust and open communication with parents
Call Center Customer Service Representative
TECHNOLOGENT
10.2004 - 07.2007
- 75-100 outbound calls made most days
- Received inbound calls and provided quality customer service
- Communication with call center teammates and prospective clients
- Worked on a daily basis with the CRM, Sales Force
- Marketing/Website updating for the call center
- Receptionist/front desk attendant
Education
Bachelor of Science - Business Administration And Management
Bellevue University
Bellevue, NE01.2002
Associate of Science - Business Administration
Northeast Community College
Norfolk, NE05-2000
Skills
- Relationship building
- Communication skills
- Conflict resolution
- Customer service
- Marketing
- Data entry
Timeline
Customer Experience
Barney Insurance
08.2020 - 03.2025
Daycare Provider/Owner
Daycare Home
01.2008 - 02.2020
Call Center Customer Service Representative
TECHNOLOGENT
10.2004 - 07.2007
Bachelor of Science - Business Administration And Management
Bellevue University
Associate of Science - Business Administration
Northeast Community College
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