BRITTANY SENGLIN

• Project cycle coordination for national incentives
• Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
• Handled risk management and change management duties on projects with active liability concerns.
• Created dashboards within salesforce to ensure team millstones and project completion metrics were achieved
• Performed data analyst tracking to measure customer success management tactics and improve program automation
• Managed contract agreements and crafted contingency plans to ensure all client's obligations were fulfilled
• Designated point of contact for management of internal and external vendor communications
• Key Achievements: Accomplished over 250 solar projects by tracking and driving initiatives for U.S
• East coast markets.

• Managed staff for over 50 people and conducted weekly meetings to discuss KPI’s to ensure sales metrics were achieved
• Directed event and venue operations for live musical productions for over 100 artists in business booking
• Trained event staff in fast paste environment to uphold guest relations guidelines
• Liaison between production management and venue leaders to ensure project tasks were executed to company standards
• Cross-collaborated with finance to ensure event sales budgets and contract agreements were in alignment
• Key Achievement -Grew sales by Negotiating over 1 million dollars in new business sales 2019- 2021 by applying proactive management.
• Managed event logistics and operations.
• Managed administrative logistics of events planning, event booking, and event promotions.

• Managed the process of client's company listing for customer retention for new and existing
• Established customer service policies and implemented best practices to ensure customer success during onboarding
• Provided technical and product support to customer's account teams to resolve system issues for customers and initial service team
• Identified opportunities to ensure customer satisfaction and increase performance.
• Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.

• Consulted with ad clients about card payment solutions to help streamline expense management and optimize cash flow
• Managed company conferences/events in collaboration with internal stakeholders and outside service suppliers
• Streamlined onboarding advertisements and negotiated contractual agreements for sales to achieve expectations for advisements contracts to ensure contracts before approving advertisements to ensure everything was complied with
• Curated weekly digital and newspaper ads and campaigns storyboard and graphic layout packets for the office
• Cross-collaborated with accounting and led invoice management for accounts receivable for clients such as AT&T and Version.

• Felid Events Marketing

• Supervised marketing campaigns for concerts, festivals, and restaurants
• Managed business operations and oversaw vendor management to maintain an adequate supply of promotional materials Inventory,
• Supported field teams with program assets and scheduling
• Key achievements: Being a part-time to a full-time employee.

• Account manager program communications for territory clients and implement program processes to expedite enrollment onboarding process.
• Communication allusions between c level executives and field account teams.
• Increased sales revenue by 40% by implementing new sales processes and training programs.
• Coordinated over 20 program activities in conjunction with brands like McDonald's and made trade show presentations to bring in new clients.
• Managed communication from territory clients and implemented new sales tactics to generate revenue from product lines.
• Key achievements: Receiving employee of the month for seven times program coordination excellence.