Brittany Sewell

Process clinicians’ consults and prescriptions for Veterans’ prosthetics, sensory aids, and durable medical equipment. Perform customer services in addition to clerical and administrative duties to accomplish to serve Veterans and their families. Receive and analyze electronic Prosthetic consults (CPRS) and prescriptions for items, services and home medical equipment from physicians, therapists, medical center personnel, patients and/or their caregivers. Assist monthly with Home Oxygen Bill by inputting billing invoice data into Vista each month. Process Home Oxygen prescription consults for new patients and prescription renewals. Assist purchasing agents by disseminating items by purchase order number to veterans, staff, and other purchasing agents. Inventory stock and plan for order of new items. Processes administrative consults and send to higher authority for final approval. Ensures all new equipment is bar-coded and safely inspected, maintains accurate equipment inventory, and possess the ability to search and analyze information.

• Assemble equipment (basic assemble) needing to be delivered to specialty services i.e. walker, wheelchairs, bathroom equipment.
• Verifies prescription for equipment/appliance has been issued through prosthetic package before issuing equipment.
• Stock shelves and is involved with inventory counts.
• Reviews incoming shipments for correct quantities, items, and initiates actions to correct deficiencies.
• Initiates and carries out cast array of advisory and technical duties.
• Dispense off-the-shelf inventory items to patients and stock post items to patient’s record.

Support doctors with administrative work, record keeping, and scheduling patient appointments. Work closely with doctors, nurses, and other medical staff in hospitals, and medical clinics.

• Review and explain the following VA specific documentation with veteran as requested VA forms includes 21-2680, 10-10EZ, 10-0137 and 10-10CG to ensure veteran has an accurate understanding of selected document.
• Responsible for organizing ,classifying and maintaining completed documentation by veteran to be scanned into patient’s chart .
• Provide veterans with proper documentation to complete advance directives per veterans request .
• Assist and educate patients new and existing patients with the check in and check out process, cancellations, and schedule appointments .
• Complete documentation in accordance with VA rules and regulations .
• The ability to assist patients in complex situation by redirecting the conversation to deescalate the interaction until the supervisor is present to discuss patient’s concerns .
• Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Utilizes electronic VA systems CPRS and Vista to schedule and document patient charts
• Conduct and review insurance verification with patients as needed
• Participating in team huddles and team meetings to manage and plan patient care;
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• Managing electronic wait list to verify and validate accuracy and resolve issues
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
• Evaluating patient information and clinic schedule lists to determine whether patient is vested
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Manage written and faxed correspondence, and paper medical records within team and coordinate release of information in accordance with policy
• Verify and update demographics
• Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Manage Medical Facility workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system
• Assist Primary Care staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice
• Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, PC clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction and business rules
• Manage written and faxed correspondence, and paper medical records and coordinate release of information in accordance with policy
• Verify and update demographics
• Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Manage Medical Facility workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system
• Provides administrative assistant work in support of the care and treatment given to patients on an inpatient ward or other unit of the medical facility
• Works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients admitted to the units within the facility
• Schedules all tests, procedures, appointments, return to clinic orders requested for the Veteran during their inpatient stay in accordance with established VA guidelines
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

• Review and explain VA specific documentation with veteran as requested VA forms includes 21-2680, 10-10EZ, 10-0137 and 10-10CG to ensure veteran has accurate understanding of selected document.
• Responsible for organizing, classifying and maintaining completed documentation by veteran to be scanned into patient’s chart.
• Provide veterans with proper documentation to complete advance directives per veterans request.
• Assist and educate patients new and existing patients with check in and check out process, cancellations, and schedule appointments.
• Complete documentation in accordance with VA rules and regulations.
• Ability to assist patients in complex situation by redirecting conversation to deescalate interaction until supervisor is present to discuss patient’s concerns.
• Develop and maintain effective and efficient communication with patient, interdisciplinary team, VA medical centers, and other agencies.
• Utilized electronic VA systems CPRS and Vista to schedule and document patient charts.
• Conducted and reviewed insurance verification with patients as needed.

• Review and explain VA specific documentation with veteran as requested VA forms includes 21-2680, 10-10EZ, 10-0137 and 10-10CG to ensure veteran has accurate understanding of selected document.
• Responsible for organizing, classifying, and maintaining completed documentation by veteran to be scanned into patient’s chart.
• Provide veterans with proper documentation to complete advance directives per veterans’ request.
• Assist and educate patients new and existing patients with check in and check out process, cancellations, and schedule appointments.
• Complete documentation in accordance with VA rules and regulations.
• Ability to assist patients in complex situation by redirecting conversation to deescalate interaction until supervisor is present to discuss patient’s concerns.
• Develop and maintain effective and efficient communication with patient, interdisciplinary team, VA medical centers, and other agencies.
• Utilized electronic VA systems CPRS and Vista to schedule and document patient charts.
• Conducted and reviewed insurance verification with patients as needed.
• Conducted administrative duties that included patient calls, maintaining work list for authorizations and refills, mailing communication to patients, scheduling imaging.
• Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Mailed patient appointment letters.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Called and faxed pharmacies to submit prescriptions and refills.
• Performed medical records management, including filing, organizing and scanning documents.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments

• Called and faxed pharmacies to submit prescriptions and refills.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted patients with prescreening enrollment services prior to medical appointment with provider.
• Provided new staff company orientation and training as needed per request of supervisor.
• Provided basic medical treatment for patient by taking vital signs and assisted with various injections authorized and specific to agency.
• Educated patients on standards and benefits of Physical therapy.
• Utilized company based electronic record system that documented patients progress and monitored care.
• Contacted insurance companies on behalf of patients to get procedures ordered by physicians approved.
• Assisted with medical insurance claims and appeals process for accurate billing on behalf of agency.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.

• Scheduled appointments with specialists on behalf of clients.
• Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Attended continuing education courses to stay current on referral processes and best practices.
• Accessed and reviewed patient records to verify receipt completed referral paperwork.
• Assisted patients with prescreening enrollment services prior to medical appointment with provider
• Provided new staff company orientation and training as needed per request of supervisor.
• Provided basic medical treatment for patient by taking vital signs and assisted with various injections authorized and specific to agency.
• Educated patients on standards and benefits of Physical therapy.
• Utilized company based electronic record system that documented patients progress and monitored care.
• Contacted insurance companies on behalf of patients to get procedures ordered by physicians approved.
• Assisted with medical insurance claims and appeals process for accurate billing on behalf of agency.
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Created and implemented medical equipment training programs.
• Assisted with development and coordination of medical equipment inventories.
• Evaluated medical equipment and recommended upgrades when necessary.
• Liaised between medical staff and medical equipment vendors.
• Performed and monitored equipment compliance for quality and performance improvement function as assigned at per hospital standards.
• Assisted inventory manager with scheduled inventory of supplies needed to clean machines and common areas.
• Ensured all medical equipment requested by nursing staff was properly cleaned prior to patient use.
• Maintained daily service log for equipment and documented concerns as needed.
• Monitored inventory levels to keep all medical equipment properly stocked.
• Collaborated with medical staff to confirm availability of medical equipment for patient care.
• Provided support to medical staff in resolving medical equipment problems.
• Developed and maintained medical equipment databases.
• Passionate about learning and committed to continual improvement.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Resolved problems, improved operations and provided exceptional service.
• Worked effectively in fast-paced environments.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.