Brittany Sharp-Todd
Portland,OR
Summary
Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Associate
Tuesday Morning
03.2021 - 03.2023
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Key Holder
Tuesday Morning
09.2018 - 09.2020
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed daily operations, client relations and IT.
- Directed and supervised staff performance.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised bank deposits and security procedures to support store opening and closing.
- Used Point of Sale register system to complete transactions.
- Partnered with store leadership team to learn and understand management processes and reports.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Call Center Representative
Wells Fargo
02.2016 - 09.2018
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Prevented key account losses by researching discrepancies and correcting problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Referred unresolved customer grievances to designated departments for further investigation.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted available products and services to customers during service, account management and order calls.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Front Desk Receptionist
Portland Community College Willow Creek
09.2014 - 02.2016
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted customers, answered general questions and directed to appropriate locations.
- Collated, bound and stored computer-generated reports.
- Completed basic bookkeeping and document filing.
- Scheduled appointments and maintained and updated appointment calendars.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Associates of Applied Science Degree - Biotechnology
Portland Community College
Portland, OR12-2025
High School Diploma -
McKay High School
Salem, OR06.2012
Skills
- Lab equipment maintenance
- Lab inventory management
- Lab safety protocols
- Data logging
- Laboratory techniques
- Protein purification
- Gel electrophoresis
- Western blotting
- Collaborative teamwork
- Chromatography techniques
Certification
- Biotechnology Certification, Portland Community College - June 2025
Timeline
Store Associate
Tuesday Morning
03.2021 - 03.2023
Key Holder
Tuesday Morning
09.2018 - 09.2020
Call Center Representative
Wells Fargo
02.2016 - 09.2018
Front Desk Receptionist
Portland Community College Willow Creek
09.2014 - 02.2016
Associates of Applied Science Degree - Biotechnology
Portland Community College
High School Diploma -
McKay High School
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