Summary
Overview
Work History
Education
Skills
EXPERIENCE TO QUALIFICATION STATEMENT
Timeline
Generic

Brittany Shaw

Bedford,TX

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Manager

Texas Roadhouse
05.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.

Front Desk Receptionist

Plano Dermatology
08.2023 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.

Server

Texas Roadhouse
08.2020 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Pharmacy Technician

Walgreens
10.2019 - 06.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Shift Lead Manager

Walgreens
08.2018 - 10.2019
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Customer Service Representative

New Leaf Service Contracts
11.2017 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

DSV Solutions
11.2015 - 11.2017
  • Service order processing
  • Appointment scheduling and tracking for inbound and outbound deliveries
  • Customer updates and conflict resolution (dedicated to following through to completion)
  • Data entry
  • Solid experience in a call center environment and dedicated to achieving, exceeding, and maintaining company service level requirements

Material Handler (Logistics Coordinator)

VSSI LLC
06.2014 - 11.2014
  • Maintain an inventory in excess of 100,000
  • Ensured safe and secure delivery of inventory to its proper destination
  • Offered permanent position (declined to be a stay-at-home Mom for my infant children)

Customer Service Agent

Baby’s-R-Us
12.2013 - 07.2014
  • Receive returns from customers and process for inventory
  • Process special orders for customers
  • Track shipments for special orders
  • Inventory stock management

Teacher & Child Care

Kid’s in Glory Daycare
10.2012 - 05.2013
  • Develop child-friendly curriculum that caters to their individual needs weekly
  • Communicate with parents about their child’s daily activity
  • Maintained a sterile and safe environment with child health and security in mind

Education

Graduate -

LD Bell High School
Hurst, TX

Associate of Science - Nursing

Tarrant County College
Hurst, TX

Skills

  • Excellent data entry skills (in excess of 50 WPM), strong Microsoft Office familiarity
  • Customer service
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Time management
  • Decision-making

EXPERIENCE TO QUALIFICATION STATEMENT

Through extensive experience with customer service, I would be an excellent candidate in any department specializing in individual care or conflict management and resolution. My experience in logistics and data entry have prepared me for an office environment and has instilled a strong sense of “follow through” in which I make it my mission to see things through to the end.

Timeline

Front Desk Receptionist

Plano Dermatology
08.2023 - 06.2024

Manager

Texas Roadhouse
05.2023 - Current

Server

Texas Roadhouse
08.2020 - 05.2023

Pharmacy Technician

Walgreens
10.2019 - 06.2020

Shift Lead Manager

Walgreens
08.2018 - 10.2019

Customer Service Representative

New Leaf Service Contracts
11.2017 - 06.2018

Customer Service Representative

DSV Solutions
11.2015 - 11.2017

Material Handler (Logistics Coordinator)

VSSI LLC
06.2014 - 11.2014

Customer Service Agent

Baby’s-R-Us
12.2013 - 07.2014

Teacher & Child Care

Kid’s in Glory Daycare
10.2012 - 05.2013

Graduate -

LD Bell High School

Associate of Science - Nursing

Tarrant County College

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