Brittany Sheehan
Helena,MT
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Consumer Specialist
TDS Telecommunications
11.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Implemented effective sales techniques to increase revenue and meet sales targets consistently.
- Streamlined consumer complaint resolution processes for improved efficiency and effectiveness.
- Collaborated closely with internal departments like sales, marketing and product development for ensuring the alignment of company goals and customer expectations.
- Provided exceptional customer support, resulting in increased positive reviews and brand reputation.
- Educated customers about product features and benefits, leading to informed purchasing decisions.
Technical Services Manager
Montana Internet Corporation
05.2021 - 11.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced system downtime through the implementation of proactive maintenance measures and regular performance monitoring.
- Developed and implemented comprehensive training programs for staff, increasing overall technical proficiency and productivity.
- Implemented security protocols to protect sensitive data, safeguarding company assets from cyber threats.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Facilitated clear communication between technical services team members and other departments, fostering strong working relationships across the organization.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Old Navy
03.2019 - 04.2020
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Processed customer transactions quickly and accurately.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Radiologic Technology Program -
Montana Technological University
Butte, MT01.2026
Associate Degree in Arts - General Studies
Cape Fear Community College
Wilmington05.2021
High School Diploma -
North Brunswick High School
Leland, NC06.2013
Skills
- Basic knowledge of networking such for LANs and WANs
- Attention to Detail
- Expert in troubleshooting consumer and enterprise level technical issues
- Exceptional Organization skills
- Proficient in Google workspace and Microsoft office
- Knowledge of Medical Terminology
- Critical Thinking
- Customer Retention
- Computer Literacy
- Document Scanning
- Records Management
- Data Analysis
hobbies and interests
- Reading
- Hiking
- Fishing
- Crochet
references
- Neftaly Hernandez, (406)-209-4617
- Kimberly Thurman, (979)-248-8854
- William Walbourne, (760)-936-1693
Timeline
Consumer Specialist
TDS Telecommunications
11.2023 - Current
Technical Services Manager
Montana Internet Corporation
05.2021 - 11.2023
Sales Associate
Old Navy
03.2019 - 04.2020
Radiologic Technology Program -
Montana Technological University
Associate Degree in Arts - General Studies
Cape Fear Community College
High School Diploma -
North Brunswick High School
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