Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Brittany Shook

Buffalo

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Claims Auditor

American Benefit Cooperation
02.2025 - Current
  • Processed dental and vision insurance claims with accuracy and efficiency, ensuring compliance with provider guidelines and timely resolution for patients and clients.
  • Processed dental and vision claims across multiple counties, ensuring accurate documentation and adherence to regional policies and provider requirements.
  • Assisted in recovering funds through diligent identification of overpaid or incorrectly paid claims.
  • Managed a diverse caseload of claims while maintaining attention to detail and accuracy under time-sensitive conditions.
  • Developed strong relationships with clients through transparent communication about their claim status and anticipated outcomes.
  • Prioritized daily tasks to satisfy workload demands and department's turnaround goals.
  • Provided high level of professionalism when speaking with customers or responding to emails to promote company's dedication to service.
  • Examined photographs and statements.
  • Finalized Dental and Vision files for insurance claim payment release.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Examined claims forms and other records to determine insurance coverage.

Orthodontic Clinician

Holmes and Palmer Orthodontics
02.2024 - 02.2025
  • Prepared patients for treatment and performed procedures as directed by the orthodontist, including providing chairside assistance with the placement and removal of orthodontic appliances. Collaborated with the front desk team to coordinate and schedule future appointments.
  • Ensured accurate documentation of patient treatment records in full compliance with HIPAA regulations. Implemented standards and policies set by the company to improve patient care and work. Maintained certifications and training yearly, in compliance with workplace requirements. Proficient in using dental practice management software.
  • Educated patients on orthodontic care, and provided treatment as part of their orthodontic plan. Established strong, trusting relationships with patients and colleagues. Engaged patients in comfortable conversation, improving the overall patient experience.

Orthodontic Dental Assistant

Katie Klein Orthodontics
06.2023 - 02.2024
  • Prepared patients for treatment and provided chairside assistance during procedures, including the placement and removal of orthodontic appliances, as directed by the orthodontist. Captured intraoral photos and x-rays and ensured their accurate upload and management. Collaborated with the front desk team to coordinate and schedule future appointments.
  • Accurately maintained and documented patient treatment records in compliance with HIPAA regulations. Adhered to company standards and policies to enhance patient care and workplace efficiency. Maintained certifications yearly, in compliance with workplace requirements. Trained on dental program software.
  • Educated patients on orthodontic care, and delivered treatment aligned with their orthodontic plans. Built strong, trusting relationships with patients and colleagues, fostering a positive environment. Enhanced the patient experience by engaging in friendly and comfortable conversations.

Dental Assistant

Ghareeb Dental Group
10.2021 - 05.2023
  • Prepare patients for dental procedures by reviewing medical histories and explaining treatments. Assist the dentist during procedures by passing instruments, suctioning, and ensuring patient comfort. Fabricate temporary restorations and dental impressions when needed.
  • Sterilize and maintain instruments, equipment, and work areas in compliance with infection control standards. Manage patient records, including documenting treatment plans, and updates. Take, process, and manage dental X-rays and intraoral photos.
  • Educate patients on oral hygiene, postoperative care, and preventive dental health practices. Schedule appointments, and communicate with the front desk to ensure a seamless workflow. Complied with HIPAA and workplace policies. Familiarity with dental practice management software.

Education

Associate's degree - Dental Assisting

West Virginia Junior College-Charleston
Cross Lanes, WV
01.2022

High school diploma -

Buffalo High School
Buffalo, WV
05.2020

Skills

  • Planning and Formatting
  • Organizational skills
  • Records review
  • Attention to detail and precision in tasks
  • Problem-solving and adaptability in fast-paced settings
  • Time management and prioritization
  • Skilled at working both collaboratively in team settings and independently
  • Leadership and Team Management
  • Proficient in Client Relations
  • Effective customer communication

Certification

  • Radiation Certification
  • BLS/CPR Certification
  • Certified Dental Assistant
  • Licensed Dental Assistant
  • HIPPA Certification
  • OSHA Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Claims Auditor

American Benefit Cooperation
02.2025 - Current

Orthodontic Clinician

Holmes and Palmer Orthodontics
02.2024 - 02.2025

Orthodontic Dental Assistant

Katie Klein Orthodontics
06.2023 - 02.2024

Dental Assistant

Ghareeb Dental Group
10.2021 - 05.2023

High school diploma -

Buffalo High School

Associate's degree - Dental Assisting

West Virginia Junior College-Charleston

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