Brittany Shown
Greeneville,TN
Summary
Punctual and honest phlebotomist with solid background in fast paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable employee seeking phlebotomy technician position. Offering excellent communication and good judgment. Trustworthy and dedicated phlebotomist with 15 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting patients with requests and meeting special needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cashier
Murphy USA
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Phlebotomy Technician
Compassionate Care Technical Center
06.2023 - 07.2023
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
In-Home Caregiver
Home Instead Senior Care Home
07.2021 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Private Caregiver
Myself
05.2020 - 06.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with self-administered medications.
Server Supervisor
Waffle House
04.2015 - 05.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with uniform and personal presentation standards.
- Liaised between servers and upper management to address issues and manage challenges.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Welcomed and greeted guests before presenting special menu items to clients.
Education
No Degree - Psychology
South University
Savannah, GAPhlebotomy Certification - Phlebotomy
Compassionate Care Technical Center
Knoxville, TN07.2023
GED -
Fulton High School
Knoxville, TN10.2007
Skills
- Cash Drawer Management
- Sweeping and Mopping
- Adaptable and Flexible
- Credit and Cash Transactions
- Hospitality and Accommodation
- Reports
- Customer Seating
- Payment Collection
- Issue Resolution
- Cash Counting Machine Operations
- Cleaning and Sanitizing
- Sales Expertise
- Price Identification
- Coupon Redemption
- Work Task Prioritization
- Customer Transactions
- Merchandising
- Cash Register Systems
- Payments Posting
- Retail Merchandising
- Product Knowledge
- Cooperative Attitude
- Return and Exchange Processing
- Stocking and Replenishing
- Identification Checks
- Verbal and Written Communication
- Purchase Assistance
- Receipt and Refund Issuance
- Bagging and Packaging
- Billing and Payment Processing
- Collecting Carts
- Product and Service Sales
- Process Transactions
- Conflict Resolution
- Facility Safety
- Guest Inquiries
- Order Verification
- Microsoft Office
- Training and Development
- POS Systems
- Staff Training
- Complex Problem-Solving
- Regulatory Compliance
- Checks Validation
- Total Payment Calculation
- Total Sales Reconciliation
- POS Systems Operations
- Cashier Oversight
- Inventory Management
- Customer Relations
- Feedback Acceptance
- Refund Handling
- Social Perception
- Currency Counting
- Merchandise Restocking
- Service Minded
- Product Location
- Transaction Balance Sheets
- Restocking
- Liquor Law Compliance
- Customer Assistance
- Customer Service Excellence
- Cash Management
- Account Invoicing
- Online Orders Preparation
- Till Counting
- Coin and Currency Counting
- Time Management Skills
- Money Handling
- Safety Verifications
- Order Taking
- Weight and Measurement
- Refunds and Exchanges
Timeline
Cashier
Murphy USA
06.2023 - Current
Phlebotomy Technician
Compassionate Care Technical Center
06.2023 - 07.2023
In-Home Caregiver
Home Instead Senior Care Home
07.2021 - 08.2022
Private Caregiver
Myself
05.2020 - 06.2021
Server Supervisor
Waffle House
04.2015 - 05.2020
No Degree - Psychology
South University
Phlebotomy Certification - Phlebotomy
Compassionate Care Technical Center
GED -
Fulton High School
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