Brittany Shrout
Kansas City,MO
Summary
Compassionate and adaptable healthcare professional with extensive phlebotomy and patient care experience, currently pursuing a bachelor's degree in Social Work. Skilled in patient-centered care, communication, and crisis management, with a professional background as a flight attendant that enhanced adaptability, teamwork, and cultural awareness. Dedicated to contributing diverse skills and a strong commitment to improving the well-being of individuals while supporting organizational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
Children's Mercy Hospital
Kansas City, MO
01.2024 - Current
- Perform venipunctures and capillary draws for inpatient and outpatient populations.
- Communicated effectively with patients and families to ease apprehension.
- Collected blood samples from pediatric patients using proper techniques.
- Support both routine and urgent care testing to meet patient and provider needs.
Phlebotomist
Quest Diagnostics
Liberty, MO
06.2021 - 12.2024
- Collected and processed specimens from diverse patient populations.
- Maintained specimen integrity by following strict handling and transportation protocols.
- Delivered compassionate care to patients while ensuring efficiency in a fast-paced environment.
CNA/Phlebotomist
Liberty Hospital
Liberty, MO
04.2020 - 06.2021
- Assisted patients with daily living activities and provided direct bedside care.
- Performed blood draws and prepared samples for laboratory analysis.
- Supported clinical teams with patient monitoring and documentation.
CNA/Med Tech
Addington Place of Shoal Creek
Kansas City, MO
05.2017 - 06.2021
- Provided daily care, medication administration, and support for residents.
- Insulin-certified; managed glucose monitoring and insulin administration.
- Ensured resident safety, comfort, and dignity in long-term care.
Exercise Therapy Assistant
Kearney Family Chiropractic Center
Kearney, MO
06.2019 - 05.2020
- Assisted patients with rehabilitation exercises to support muscle strength and adjustment retention.
- Collaborated with providers to implement individualized therapy plans.
CNA/Med Tech
Oak Pointe
Kearney, MO
11.2018 - 05.2019
- Delivered patient care including hygiene, mobility assistance, and feeding.
- Administered medications and provided emotional support to residents.
Server
Side Pockets North
Kansas City, MO
04.2018 - 02.2019
- Delivered customer service in a fast-paced hospitality environment.
CNA
Excelsior Springs Hospital
Excelsior Springs, MO
05.2016 - 04.2018
- Supported nurses with patient care tasks and monitored patient well-being.
- Provided essential care such as feeding, bathing, and mobility assistance.
Sales Associate
Walmart
Excelsior Springs, MO
03.2015 - 05.2016
- Assisted customers with purchases and maintained product organization.
Cashier/Cook
McDonald's
Excelsior Springs, MO
03.2014 - 12.2015
- Provided customer service and food preparation in a high-volume setting.
Education
Bachelor's - Social Work
Avila University
Kansas City, MO09.2025
Associates - Arts
Metropolitan Community College
Kansas City, MO05.2021
Certified Phlebotomist -
Kansas City School of Phlebotomy
Kansas City, MO11.2020
Health Service Program -
Excelsior Springs Area Career Center
Excelsior Springs, MO05.2017
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05.2017
Skills
- Effective communication
- Patient care
- Data collection
- Team collaboration
- Time management
- Conflict resolution
- Specimen handling
- Blood collection
- Venipuncture expertise
Certification
- CPT - Certified Phlebotomy Technician, 02/01/22
- Flight Attendant Certification, 11/01/21
- Phlebotomy, 11/01/20
- L1MA (Level One Medication Aide), 02/01/19
- Insulin Administration, 03/01/19
- CNA (certified nursing assistant), 01/01/16
Languages
English
Timeline
Phlebotomist
Children's Mercy Hospital
01.2024 - Current
Phlebotomist
Quest Diagnostics
06.2021 - 12.2024
CNA/Phlebotomist
Liberty Hospital
04.2020 - 06.2021
Exercise Therapy Assistant
Kearney Family Chiropractic Center
06.2019 - 05.2020
CNA/Med Tech
Oak Pointe
11.2018 - 05.2019
Server
Side Pockets North
04.2018 - 02.2019
CNA/Med Tech
Addington Place of Shoal Creek
05.2017 - 06.2021
CNA
Excelsior Springs Hospital
05.2016 - 04.2018
Sales Associate
Walmart
03.2015 - 05.2016
Cashier/Cook
McDonald's
03.2014 - 12.2015
Bachelor's - Social Work
Avila University
Associates - Arts
Metropolitan Community College
Certified Phlebotomist -
Kansas City School of Phlebotomy
Health Service Program -
Excelsior Springs Area Career Center
High School Diploma -
Excelsior Springs High School