Summary
Overview
Work History
Skills
Certification
Timeline
Receptionist

Brittany Sicher

Hollywood,FL

Summary

Hardworking and highly motivated professional eager to lend combined knowledge and skills to enhance business performance.

Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.

Exhibits expertise in team leadership, driving performance improvements, and ensuring operational excellence. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Proven track record in enhancing team motivation and resolving customer complaints, and compliance in high-stakes environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SERVICE WRITER

Nautical Ventures
Fort Lauderdale, FL
08.2024 - Current
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Communicated repair information to customers in a professional manner.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Maintained customer database with current contact information and vehicle records.
  • Processed payments for completed services using cash register or point-of-sale systems.

DUAL RATE PIT MANAGER

Seminole Classic Casino
Hollywood
08.2023 - Current
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Daily card and dice shipment, card room reconciliation, along with the gaming day 'roll'.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Mentored and monitored performance, while controlling the pit area, to maintain the integrity of game protection.
  • Efficiency in payroll and scheduling, Kronos, ADP, and Virtual Roster.
  • Supervised gaming tables and surrounding areas to enforce operational policies and procedures.
  • Actively monitored suspicious activity around casino tables, as necessary.
  • Collaborated with other departments, such as Cash Operations, Surveillance, or Security.
  • Performed regular maintenance checks on gaming tables to ensure optimal performance.
  • Monitored table games for accuracy and adherence to state gaming regulations.
  • Resolved disputes between customers and staff members in a professional manner.
  • Scheduled shifts for all personnel to maximize efficiency, while maintaining high levels of customer satisfaction.

CASINO FLOOR SUPERVISOR

Seminole Classic Casino
Hollywood, US
10.2021 - 08.2023
  • Responded quickly and effectively to guest complaints or issues in order to maintain customer satisfaction
  • Assisted with budgeting process by monitoring expenses associated with employee wages and operational costs
  • Provided exceptional customer service to guests in a high-volume casino environment
  • Trained new employees in job duties such as dealing cards correctly, adhere to proper gaming procedures, and game protection
  • Implemented security protocols on the floor in order to protect customers from theft or fraud
  • Monitored gaming activities on the floor for any suspicious behavior or violations of rules or regulations.

BOOKKEEPER

Lewis Marine Yacht Supply
Fort Lauderdale, FL
04.2022 - 01.2023
  • Monitored delinquent accounts and initiated collection efforts as needed.
  • Processed accounts payable and receivable transactions.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Reconciled daily cash receipts and applied payments to the appropriate accounts.
  • Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
  • Investigated and resolved customer inquiries regarding billing issues or discrepancies.
  • Researched disputed invoice items for resolution of payment delays.
  • Maintained accurate records of all accounts receivable transactions.

OFFICE MANAGER

Broward Motorsports
Davie
01.2019 - 10.2021
  • Efficiently oversee the office, title clerk, cashiers, and finance managers.
  • Conduct all transactions within the company, bank reconciliation, CEO's personal accounts, funding contracts, and daily deposits.
  • Conducted interviews, assisted with payroll, and all major office functions.
  • System experience in Microsoft, CDK, ADP, and Dealer Central.
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • A/R and A/P, invoice approval, posting, and bank reconciling.
  • Check processing, daily bank reconciliation, book monthly receivable reserves, post daily bank activity, and submitting closed invoices and purchase orders for contracted vendors.
  • Skills are not limited to posting and finalizing deals, processing check requests, as well as finance reserve statements, processing unwound deals, and submitting payoffs, etc.
  • Processed accounts receivable and payable transactions, including journal entries and bank deposits.

Skills

  • CDK/CMP/DOCKMASTER/KRONOS/ADP
  • A/R A/P and Billing
  • Employee Scheduling
  • Table Games Supervision
  • Casino Operations Management
  • Payroll Processing
  • Account Management
  • Schedule Management
  • Performance Improvements
  • Complaint Resolution
  • Team Building / Employee Counseling
  • Team Leadership and Motivation
  • Staff Training and Development
  • Work order processing

Certification

Title31 Compliant

Timeline

SERVICE WRITER

Nautical Ventures
08.2024 - Current

DUAL RATE PIT MANAGER

Seminole Classic Casino
08.2023 - Current

BOOKKEEPER

Lewis Marine Yacht Supply
04.2022 - 01.2023

CASINO FLOOR SUPERVISOR

Seminole Classic Casino
10.2021 - 08.2023

OFFICE MANAGER

Broward Motorsports
01.2019 - 10.2021
Brittany Sicher