Brittany Sicher
Hollywood
Summary
Professional in gaming industry prepared to excel in supervisory roles. Known for maintaining compliance with casino regulations and enhancing team performance through effective training and guidance. Reliable and adaptable, with strong focus on collaboration and achieving optimal game outcomes. Bringing expertise in casino operations management and VIP guest relations to create exceptional gaming experiences. Skilled in regulatory compliance and team development, ensuring high standards in luxury environments. Experienced in managing high-stakes operations and optimizing performance through analytical decision-making and relationship management.
Results-driven, with a proven track record of enhancing operational efficiency and productivity. Excel in leadership and communication, ensuring team coherence and exceptional guest experiences. Committed to maintaining integrity and professionalism in high-pressure environments. Hardworking and highly motivated professional with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
High Limit Table Games Supervisor
Seminole Hardrock Hotel & Casino
12.2024 - Current
- Experienced High Limit Table Games Supervisor specializing in luxury gaming operations, VIP guest relations, high-stakes table management, and exclusive game oversight.
- Proven record of maintaining exceptional service standards for elite clientele while ensuring game integrity, profitability, and compliance with gaming regulations.
- Skilled in managing special-limit requests, coordinating reserved tables, and creating a first-class gaming experience for high-profile guests.
- Supervise daily operations of the High Limit Room, including Blackjack, Baccarat Macau, Craps, Roulette, and specialty or reserved games with table limits exceeding $25,000+.
- Manage and cultivate relationships with high-profile and VIP clientele, ensuring a discreet, luxurious, and personalized gaming experience.
- Coordinate special limit approvals and reserved tables for elite guests and player development teams.
- Oversee dealer performance, table integrity, and game accuracy to maintain exceptional standards and compliance with state gaming regulations.
- Collaborate with surveillance and security teams to ensure all transactions, fills, and credits are properly monitored.
- Managed and issued marker, marker buy-backs and front money.
- Train and mentor dealers and floor staff in VIP service etiquette and advanced table procedures.
Pit Manager
Seminole HardRock Classic Casino
01.2023 - 12.2024
- Monitored pit operations to ensure compliance with company standards and regulations.
- Daily card and dice shipment, card room reconciliation, along with the gaming day 'roll'.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Mentored and monitored performance, while controlling the pit area, to maintain the integrity of game protection.
- Efficiency in table games scheduling and payroll processing: Kronos, CMP, and Virtual Roster.
- Supervised gaming tables and surrounding areas to enforce operational policies and procedures.
- Actively monitored suspicious activity around casino tables, as necessary.
- Collaborated with other departments, such as Cash Operations, Surveillance, Gaming Commissioners, and Security.
- Performed regular maintenance checks on gaming tables to ensure optimal performance.
- Monitored table games for accuracy and adherence to state gaming regulations.
- Resolved disputes between customers and staff members in a professional manner.
- Instructed supplemental classes to new dealers and dual rates. Provided training and guidance.
- Developed and maintained employee schedules to ensure proper coverage of shifts for all table games personnel.
- Assisted in the recruitment process by conducting interviews with potential candidates.
- Efficiency in regulating comps for guests based on play.
Table Games Floor Supervisor
Seminole HardRock Classic Casino
08.2021 - 01.2023
- Responded quickly and effectively to guest complaints or issues in order to maintain customer satisfaction.
- Provided exceptional customer service to guests in a high-volume casino environment.
- Trained new employees in job duties, such as dealing cards correctly, adhering to proper gaming procedures, and game protection.
- Implemented security protocols on the floor in order to protect customers from theft or fraud.
- Monitored gaming activities on the floor for any suspicious behavior or violations of rules or regulations.
- Inspected equipment regularly to ensure proper functioning.
- Ensured compliance with all applicable gaming regulations and policies.
Hotel Front Desk Receptionist
Seminole HardRock Hotel & Casino
10.2017 - 07.2019
- Directly worked alongside VIP Guest Services to ensure our distinguished and premier guests had a smooth and luxurious hotel experience.
- Communicated with casino hosts regarding guests' special room accommodations and comped suites.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Responded to inquiries and room requests made online, by phone, and via email.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Prepared reports related to occupancy rates, revenue generated from room sales for management review.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
Education
Broward College
Davie, FLSkills
- Guest Experience & Relationship Management
- Regulatory Compliance (Gaming Control Board)
- CDK, CMP, Tableview, Virtual Roster, Tangam
- Casino Operations Management
- Table Games Management
- Performance Improvements & Complaint Resolution
- Staff Coaching, Teaching and Development
- Special Limit & Reserved Game Coordination
- Analytical & Decision-Making Skills
- Surveillance monitoring
- Schedule Management
- Office Management & Payroll Processing
- Team Building / Employee Counseling
- High Limit and VIP Operations
Certification
- Guest Service & Leadership Excellence
- Gaming License (Seminole Tribe of Florida)
- Responsible Gaming Awareness, CTR & Title31 compliant
Timeline
High Limit Table Games Supervisor
Seminole Hardrock Hotel & Casino
12.2024 - Current
Pit Manager
Seminole HardRock Classic Casino
01.2023 - 12.2024
Table Games Floor Supervisor
Seminole HardRock Classic Casino
08.2021 - 01.2023
Hotel Front Desk Receptionist
Seminole HardRock Hotel & Casino
10.2017 - 07.2019
Broward College