Brittany Silva
El Paso,TX
Summary
Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Secretary/Assistant Head Professional
Allied Construction Ricardo Chavez 575-571-0554
San Miguel, NM
08.2021 - Current
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Assisted with special projects or tasks related to departmental functions upon request.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Managed multiple calendars and contacts using computer software.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Cashier
Burlington (915) 833-6348
El Paso, TX
05.2021 - 07.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
Associate of Applied Science - INTRO TO COMPUTER LITERACY AND INFORMATION
El Paso Community College
El Paso, TX12.2024
Skills
- Customer service, Communication skills, Typing Accuracy, Detail Typist with a consistent typing speed of 30 WPM, Input
- Written or spoken information into a computer
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Willingness to take on added responsibilities to meet goals
- Office Administration
- Appointment Scheduling
- Database Management
- Office correspondence
- Phone reception
- Customer Service
- Letter writing
- Calendar Management
- Verbal and written communication
- Account reconciliations knowledge
- Business Correspondence
- Inter-office communications
- Prioritization and time management
- Complex Problem-Solving
- Confidentiality understanding
- Data Verification
References
- Lydia, Pando, 575-571-3463
- Nora, Espinoza, 915-303-6724
Voluteer work
Casa de Peregrinos
casadeperegrinos.org
999 W Amador Ave Ste F, Las Cruces, NM 88005 · 36 mi
(575) 523-5542
- Volunteer at Food pantry
Timeline
Secretary/Assistant Head Professional
Allied Construction Ricardo Chavez 575-571-0554
08.2021 - Current
Cashier
Burlington (915) 833-6348
05.2021 - 07.2021
Associate of Applied Science - INTRO TO COMPUTER LITERACY AND INFORMATION
El Paso Community College
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