Summary
Overview
Work History
Education
Skills
References
Timeline
Work Preference
Software
ResearchAssistant
Brittany Simmons

Brittany Simmons

Morrow,GA

Summary

Well-organized accounts payable specialist experienced in multitasking to manage diverse accounting requirements. Successful in task prioritization, audit support and payroll administration. Familiar with operating on demanding schedules and maintaining financial controls with little oversight.

Overview

9
9
years of professional experience

Work History

Account Manager

EspriGas
Atlanta, GA
03.2024 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Established relationships with key clients, while maintaining existing customer base.

Billing Specialist

VXI Global
College Park, GA
09.2015 - 07.2024
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Generated periodic reports summarizing account balances and collection activities.

Customer Service Manager

Gas South
Atlanta, GA
08.2018 - 10.2023
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Monitored real-time labor performance metrics and identified areas for improvement.
  • Analyzed current workforce management practices to ensure compliance with applicable laws and regulations.
  • Responsible for entering customer payments into the accounting software system.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Analyzed customer account information to identify discrepancies or trends in payment history.

Education

Psychology

University of Central Florida
Orlando, FL

Skills

  • Project Management
  • Vendor Relations
  • Sales Development
  • Customer Service

References

References available upon request.

Timeline

Account Manager

EspriGas
03.2024 - Current

Customer Service Manager

Gas South
08.2018 - 10.2023

Billing Specialist

VXI Global
09.2015 - 07.2024

Psychology

University of Central Florida

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company Culture401k matchPaid time offWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home option

Software

Excel

Five9

Salesforce

Nav

Oracle

Microsoft Office

Power BI

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Brittany Simmons