Brittany Simmons
Heath,Ohio
Summary
Dedicated individual who is driven to provide excellent customer service by exceeding expectations in every interaction.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Truecore Federal Credit Union
06.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Process Mortgage Loans
- Process Consumer Loans
- Cross-selling products
- Acquired and maintained knowledge of emerging technologies
- Resolve members account issues
Member Service Representative
Truecore Federal Credit Union
07.2021 - 02.2023
- Process Consumer Loans
- Process Mortgage Loans
- Cross-selling products
- Acquired and maintained knowledge of emerging technologies
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Bank Teller
Truecore Federal Credit Union
10.2018 - 07.2021
- Cross-selling products
- Acquired and maintained knowledge of emerging technologies
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Crew Member
Lee's Chicken
05.2015 - 09.2018
- Resolve customer service issues
- Oversaw inventory for all supplies
- Verify daily cash deposits
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma -
Heath high school
Heath, Ohio01.2017
Skills
- Effective Time Management
- Enthusiastic Approach
- Effective Team Contributor
- Technical Proficiency
- Independent Worker
- Excellent communication skills
- Proficient in Task Organization
- Cash Transactions Oversight
- Customer Engagement
- Cross-Selling Strategies
- High-Pressure Performance
- Analytical Problem Solving
Timeline
Assistant Branch Manager
Truecore Federal Credit Union
06.2023 - Current
Member Service Representative
Truecore Federal Credit Union
07.2021 - 02.2023
Bank Teller
Truecore Federal Credit Union
10.2018 - 07.2021
Crew Member
Lee's Chicken
05.2015 - 09.2018
Diploma -
Heath high school
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