Brittany SimonLeahey
Gibsonton,FL
Summary
Detail-oriented and analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in policies, practices and standards, offering 10+ years of customer service experience.
Overview
11
11
years of professional experience
Work History
Customer Service Claims Agent
TTEC- Bank Of America
07.2021 - Current
- Managed cardholders' accounts by providing high-risk authorization, gathering personal information, and providing proper notation to file a financial claim.
- Managed approximately 20 incoming calls a day
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Provided exceptional customer service by responding to inquiries in a timely manner and offering support throughout the claims process.
- Identified potential fraud cases through careful analysis of claim data, collaborating with special investigation units when necessary.
Oil Change Technician
Valvoline
11.2017 - 06.2021
- Greeted customers and enhanced their trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Checked fluids, tires, brakes, and other systems as part of the point inspection.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted as manager on duty as needed.
- Supported training of new hires by sharing knowledge on effective techniques and best practices within the oil change technician role.
Roofing Supervisor
Contracted Services
07.2013 - 10.2017
- Optimized projects such as roofing, painting, door and window replacement, laying hardwood floors, plumbing, and lawn maintenance.
- Achieved cost savings by negotiating contracts with multiple vendors for materials sourcing without compromising product quality.
- Improved workplace safety measures which resulted in fewer accidents or injuries throughout roofing operations.
- Maximized crew productivity by establishing clear performance expectations and providing ongoing feedback.
Skills
- Conflict Resolution
- Interpersonal Communication
- Data Analysis
- Documentation abilities
- Assertiveness
- Time Management
- Team Collaboration
- Microsoft Office
- Account Management
Timeline
Customer Service Claims Agent
TTEC- Bank Of America
07.2021 - Current
Oil Change Technician
Valvoline
11.2017 - 06.2021
Roofing Supervisor
Contracted Services
07.2013 - 10.2017
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