Brittany Simpson

• As a Patient Transporter, I assist patients with transferring to test sites and am responsible for positioning, transferring, and transporting patients to and from various departments or locations by wheelchair, bed, or gurney.
• Assessed patient needs upon arrival at destination location and reported any changes in condition or status immediately.
• Delivered clear communication to dispatch and medical facilities and provided detailed information regarding patient conditions.
• Complied with HIPAA regulations at all times by protecting confidential patient information.
• Observed proper safety protocols while handling patients, medical equipment, and hazardous materials.
• Performed daily inspections of ambulance, documenting damage and issues in reports for professionals.
• Maintained accurate records of all transports, including patient information and destination.

• Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
• Assist with medical claims and car processing.
• Prepared flow charts and career path reports to summarize job analysis and evaluation and compensation analysis information.
• Coordinated open enrollment activities including meetings and communication campaigns.
• Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
• Developed and maintained benefits policies and procedures manuals.

• As a cashier my role involves processing customers' orders and payments and ensuring they receive the correct change if paying by cash and assisting with take out orders or online deliveries
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Offered customers carry-out service at completion of transaction.
• Worked closely with front-end staff to assist customers.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Ensured compliance with all safety regulations within the store environment.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

• Managing inbound and outbound calls for customer service inquiries related to mortgage applicants and identifying and accessing customers needs to achieve satisfaction
• Assist clients with mortgage applications
• Gather credit history or reports and help applicants to repay programs such as forbearance or deferred payments
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Experience in loss claims, insurance pending claims.
• Prevented key account losses by researching discrepancies and correcting problems.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Contacted customers about potential service upgrades, new services and account changes.

• Removing authorization holds, escalation calls, email team, and return and exchanges, and provide international and national shipping information/orders
• Process fraudulent claims and investigations
• Interact with banks and customers to confirm authorization holds or suspense activity.
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• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Assisted customers with various types of technical issues via email, live chat, and telephone.
• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.

• Made sure all guest rooms are up to policy standards which included mopping, dusting, vacuuming, and sweeping and follow all protocol procedures.
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• Provided information about hotel services upon request from guests.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Communicated with maintenance team on damages to repair.
• Returned rooms to occupant-ready status to satisfy future guests.
• Followed safety procedures when handling hazardous materials.
• Maintained and organized cleaning supplies stock.

• Assist customers with booking their reservations, and refunds if needed.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Conducted regular follow-up calls with customers after resolving their issues.
• Answered inbound calls, chats and emails to facilitate customer service.
• Promoted available products and services to customers during service, account management and order calls.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Updating patient portfolio
• Updating and maintaining the company's patent database with relevant information on patent applications and statuses
• Coordinating with external patent attorneys to ensure timely submission of necessary documents and responses to office actions
• Ensured compliance with all relevant regulations pertaining to service operations.
• Managed and updated client databases to ensure accurate and current information.
• Coordinated delivery of services to clients, ensuring timely and efficient support.
• Monitored email and phone communication to provide prompt responses and solutions.

• Practice drug screening administration procedures
• Perform written documents or coordinate documents to public agencies or group settings
• Specimen Collector experience with Border Patrol

Assist with payment projects and programs with various products and services.

• Maintained accurate records of customer interactions and transactions.
• Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
• Upheld privacy and security requirements for customer information.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

• Assist customers with daily transactions with store purchases or refunds
• Cashiering and help with online purchases or refunds
• Review and work with sales team to create better resolutions to address customer complaints
• Keep records or products sold for daily sales
• Assisted with upper management to ensure product issues or quality reports
• Cross trained new staff
• Access to data and clerical skills

• Scheduled and confirmed patient appointments and consultations.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Called patients to confirm scheduled appointments and obtain additional details.
• Answered phones promptly and directed calls appropriately.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Compiled and coded patient information or data in appropriate computer system.
• Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

• Assist with tenant screenings, verify background checks.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Maintained inventory of office supplies and placed orders when necessary.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.