BRITTANY SINGH
Corona,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Behavior Technician (Pier Diem)
Proud Moments ABA
01.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Maintained meticulous records of client behaviors and interventions for accurate progress tracking
- Educated families on managing challenging behaviors, fostering consistency across environments
Care Coordinator
Freedomcare
01.2023 - Current
- Managed and coordinated care for over 200 clients, ensuring exceptional service.
- Acted as primary point of contact, providing swift and supportive responses to inquiries.
- Maintained strict compliance standards through meticulous data entry and case reviews.
- Enhanced client trust and satisfaction through personalized care coordination
- Resolved client issues innovatively, improving overall care experience.
Engagement Specialist
Freedomcare
01.2021 - 01.2023
- Cultivated strong relationships with potential Medicaid-enrolled patients for CDPAP services.
- Successfully converted warm leads into enrollments, enhancing customer base
- Facilitated enrollment process, verifying eligibility through Epaces, Medicaid system
- Delivered comprehensive program information via mail, email, and text, ensuring clarity and understanding
- Handled 65-80 inbound/outbound calls daily, meticulously documenting interactions in Salesforce.
Community Liaison Worker II-Social Work Case Manager (Discharge Planning)
NYC Health and Hospitals Corporation Elmhurst Inpatient Psychiatry
01.2020 - 01.2021
- Spearheaded collaborative meetings with patients, families, and treatment teams to strategize on disposition planning
- Streamlined communication with nursing staff, psychiatrists, and psychologists to address unit needs effectively
- Proactively facilitated weekly discharge planning groups, enhancing patient transition process
- Conducted comprehensive research on resources for housing placements, outpatient services, rehabilitation, and nursing facilities, ensuring optimal patient care post-discharge
- Effectively completed Psychosocial assessments and documented weekly progress notes, contributing to improved patient outcomes.
Community Liaison Worker II-Outreach and Engagement Specialist
NYC Health and Hospitals Corporation Community Care-Elmhurst Hospital
01.2019 - 01.2020
- Led community outreach programs to identify and engage potential community care service beneficiaries.
- Served as trusted resource for information on available services, assisting individuals in navigating complex systems to access needed supports.
- Accomplished intake process with comprehensive data collection, including consent forms and initial assessments.
- Boosted patient care by facilitating referrals to Care Coordination Services
- Showcased expertise in data entry and progress note creation using Microsoft Excel and pre-care screening tools.
- Strengthened community ties and improved service delivery through extensive field visits across all NYC boroughs.
- Conducted 3-4 visits daily depending on location and borough of warm leads.
Care Coordinator (Case Manager I)
CAMBA Health Link Program
01.2018 - 01.2019
- Coordinated comprehensive care for patients with multiple chronic illnesses, reducing emergency room visits
- Managed patient caseloads between 50-75 patients effectively, ensuring timely follow-up and appropriate interventions.
- Developed and implemented personalized health management strategies to improve client well-being
- Facilitated communication between clients and providers, ensuring seamless service delivery
- Conducted field visits, providing tailored support based on individual client needs
- Leveraged community resources to meet care plan goals, enhancing patient outcomes.
Care Manager
Villagecare Health Home
01.2016 - 01.2018
- Managed comprehensive care for clients, ensuring adherence to Health Home protocols.
- Conducted bi-annual reassessments using state and plan-specific tools, optimizing care plans.
- Managed caseloads between 60-75 patients
- Collaborated with interdisciplinary teams to develop personalized care plans, enhancing patient outcomes.
- Identified and addressed clinical, psychosocial, and financial needs of patients and caregivers
- Performed regular home and field visits, ensuring seamless care across all boroughs.
Contact Center Representative (Contract)
Aerotek Professional Services: Maximus/Access Health Connecticut
01.2015 - 01.2016
- Handled high-volume inbound calls between 100-150 on average, delivering superior service in medical coverage inquiries.
- Managed customer needs effectively, resolving issues and maintaining Medicaid databases.
- Addressed customer queries regarding application status, recertification, and contact updates.
- Assisted in escalating complex issues, liaising with brokers and Managed Care Organizations
- Contributed to call center operations, enhancing customer satisfaction and retention.
Education
Associate of Science - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NY05.2026
High School Diploma -
Alexandria Senior High
Alexandria, Louisiana05.2010
Skills
- Motivational Interviewing
- Salesforce Proficient
- Proficient with Microsoft Office
- Detail Oriented
- Communication and Interpersonal Skills
- Conflict Resolution
- Crisis Intervention
- Care Planning
- Behavior Intervention Plans
- Client Caseload Management
- Semi-Annual Reassessments
- Interdisciplinary Team Collaboration
- Field Visits
Position
CARE COORDINATOR
Timeline
Behavior Technician (Pier Diem)
Proud Moments ABA
01.2023 - Current
Care Coordinator
Freedomcare
01.2023 - Current
Engagement Specialist
Freedomcare
01.2021 - 01.2023
Community Liaison Worker II-Social Work Case Manager (Discharge Planning)
NYC Health and Hospitals Corporation Elmhurst Inpatient Psychiatry
01.2020 - 01.2021
Community Liaison Worker II-Outreach and Engagement Specialist
NYC Health and Hospitals Corporation Community Care-Elmhurst Hospital
01.2019 - 01.2020
Care Coordinator (Case Manager I)
CAMBA Health Link Program
01.2018 - 01.2019
Care Manager
Villagecare Health Home
01.2016 - 01.2018
Contact Center Representative (Contract)
Aerotek Professional Services: Maximus/Access Health Connecticut
01.2015 - 01.2016
Associate of Science - Human Services
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Alexandria Senior High
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