Brittany Skinner
Parker,Colorado
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings eight years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
Work History
Process Scientist II
Leiters
07.2022 - Current
- Owns critical project phases for multiple simultaneous projects, balancing workload, completing them in a timely fashion.
- Owns process continuous improvement from conception through implementation. Identifies potential for continuous improvement, both in terms of opportunity (improved efficiencies) and risk (compliance, commercial, financial, etc.).
- Communicates to project leads, project team, direct management, stakeholders, and o a wider cross-functional audience about scope, schedule, and resourcing.
- Owns response to urgent and critical issues that impact production and/or compliance, acting as a first line of response, investigating issues, assessing risk, trouble shooting processes and equipment, and driving to solutions, both in an interim and long-term basis.
- Authors and reviews technical documents for cross-functional audiences, adhering to cGMP/GDP regulatory expectations.
Lab Technician
Steris
12.2019 - 07.2022
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Develop and document SOP for department functions, enhancing laboratory efficiencies by streamlining sample collection and processing procedures.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
Business Operations Manager - Training Manager
DISH
09.2017 - 05.2019
- Managed cross-functional teams for successful project completion and timely delivery of training projects.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating project intake and optimizing workflow.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
Business Operations Manager - Customer Experience
DISH
10.2015 - 09.2017
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Recruited, hired, mentored and trained 5-10 staff on business procedures, policies, duties and customer care methods.
Business Operations Analyst - Customer Experience
DISH
04.2014 - 10.2015
- Developed comprehensive reports to inform strategic decision-making for senior leadership.
- Increased customer satisfaction by analyzing feedback data and proposing actionable solutions.
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Coordinated with internal stakeholders during system upgrades, ensuring minimal disruption to daily operations.
- Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
- Designed training programs for new hires, fostering a culture of continuous learning and skill development among employees.
Various Customer Experience
DISH
06.2010 - 10.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, COCertification - Green Belt - Lean Six Sigma
Udemy
06.2024
Skills
- Project Planning
- Stakeholder Engagement
- Resource Management
- Critical thinking
- Problem-solving
- Data Analytics
- Risk Assessment
- Process Improvement
- Team Leadership
- Scope Management
- Performance Monitoring
- Cross-functional Collaboration
Timeline
Process Scientist II
Leiters
07.2022 - Current
Lab Technician
Steris
12.2019 - 07.2022
Business Operations Manager - Training Manager
DISH
09.2017 - 05.2019
Business Operations Manager - Customer Experience
DISH
10.2015 - 09.2017
Business Operations Analyst - Customer Experience
DISH
04.2014 - 10.2015
Various Customer Experience
DISH
06.2010 - 10.2015
Bachelor of Science - Biology
Metropolitan State University of Denver
Certification - Green Belt - Lean Six Sigma
Udemy
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