Brittany Skodack
Casselberry,FL
Summary
Skilled membership management professional with strong focus on cultivating member relationships and driving engagement. Proven ability in strategic planning, team collaboration, and adaptive problem-solving to meet organizational goals. Expertise in program development, member retention, and communication strategies. Known for reliability and adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Membership Director
YMCA of Central Florida
04.2022 - Current
- Implement membership and sales strategies that promote recruitment of new members, retention of existing members, and growth in membership bank draft
- Direct staff to support and achieve membership development/retention goals
- Develop marketing plans utilizing visual, written and verbal communication tools, including email, newsletters, mailing lists, signage and graphics
- Analyze data, systems and processes to recognize membership growth and retention opportunities within the Family Center
- Ensure proper implementation of front desk schedules and procedures to provide maximum opportunities for member/staff connections
- Collaborate and work effectively with all departments to achieve desired results
- Identify and employ best practices in systems and technology to support effective sales management of memberships
- Utilize available sales tools, technology, reporting tools and data that enhance operations and member retention
- Manage the membership process from opportunity through close of sale utilizing designated tracking systems
- Promote program and membership enrollment through product knowledge and interactions with existing and potential members
- Collaborate with department leads to maximize enrollments in program registration
- Plan and execute membership events at the Family Center
- Promote the Family Center and YMCA of Central Florida’s special events among the members and community
- Recruit, select, develop and retain appropriate skill depth level for the department
- Supervise department staff
- Support training and career succession plan for staff team
- Provide leadership through established performance goals and standards, regular assessment of staff performance including annual performance evaluations, and staff meetings
- Collaborate with the District Vice President/Executive Director to plan and manage the Membership budget
- Control payroll and department purchasing costs within the budget and financial guidelines
- Promote and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs
- Conducted periodic surveys of members'' needs/preferences in order to inform future programming decisions.
- Established clear performance metrics to monitor progress toward organizational goals related to membership growth and satisfaction levels.
Retail Sales Specialist
Verizon Wireless
09.2022 - 03.2024
- Generate retail sales by using passion for cutting-edge technology, and exceptional customer service
- Build customer connections by asking right questions to uncover individual needs
- Offer a complete top-down sales solution to provide product insights and solution recommendations
- Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
- Assist with merchandising and operational functions
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
Membership Retention Specialist
UCF Athletics
11.2019 - 04.2022
- Sell tickets at the windows in a quick and efficient manner for future games and day of game
- Provide exceptional customer service at all times
- Oversee the retention of customer between seasons, find out if and why they may not be returning
- Resolve fan issues – Fan Accommodation / Customer Service areas
- Properly balance and package sales batch and deposit Exchange season tickets, accessible seating, and rescheduled games (if necessary)
Education
Fearless Elegance Leadership Program - Regional Women’s Leadership Training
Verizon Wireless
09.2023
Google Data Analytics Certificate -
Coursera
05.2023
Masters in Business Administration - M.B.A.
Capella University
Minneapolis, MN02.2021
Business Administration and Sports Management - BSBA – Minor in Marketing
Aquinas College
Grand Rapids, MI05.2017
Skills
- Microsoft Office
- Bluejeans
- Slack
- Sharepoint
- Salesforce
- HappyFox
- Paylocity
- QuickBooks
- Ticket Return Arctics-(Ticketmaster)
- Host-(Ticketmaster)
- Flashseats
- Sales management
- Enrollment processing
- Event planning
- Leads management
- New member prospecting
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Team leadership
- Detail-oriented
- Goal setting and achievement
- Staff supervision
- Customer acquisition
Timeline
Retail Sales Specialist
Verizon Wireless
09.2022 - 03.2024
Membership Director
YMCA of Central Florida
04.2022 - Current
Membership Retention Specialist
UCF Athletics
11.2019 - 04.2022
Fearless Elegance Leadership Program - Regional Women’s Leadership Training
Verizon Wireless
Google Data Analytics Certificate -
Coursera
Masters in Business Administration - M.B.A.
Capella University
Business Administration and Sports Management - BSBA – Minor in Marketing
Aquinas College
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