Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Slater

Coffeeville,AL

Summary

Ambitious and responsible professional with well-developed hands-on skill sets and customer service expertise seeking to bring broad-based experience and comprehensive medical training to a winning healthcare organization. Proficiencies: Microsoft Office platform Strengths: Written and verbal communication; Willing to learn; Trustworthy; Customer service oriented; Team player To obtain a position utilizing my educational training and work experience QUALIFICATIONS Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers Medical Billing Medical Office Medical Administration Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology Medical Records Management Billing Specialist HIPAA Compliance EMR/EHR Systems HIPAA Compliance High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Vital Stats

Regional Medical Center
05.2023 - Current
  • Medical Records/Vital Stats
  • Answer Phones
  • Assistanting Customers
  • Data Entry
  • File Papers
  • File Birth certificates To State
  • Notary
  • Release of Records
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Engineer

Computacenter
01.2022 - 11.2022
  • Explained complex technology-related issues in understandable terms to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Established empathy with customers through insight into business drivers and expectations to offer personalized service.
  • Used remote diagnostic tools to identify sources of certain customer issues.

Print Support Specialist-Customer Engineer

Ricoh-USA
02.2017 - 01.2022
  • Support printers and work stations and serve as first responder to customers
  • Swap out broken printers with ones that work and maintain printer fleet tools and database
  • Keep the customers updated on the progress with any printer they may have experience
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment
  • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices
  • Interacts with customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Performs other duties as assigned
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Communicated with clients to verify roots and causes of computer problems.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Mental Health Technician

Ellisville State School
10.2014 - 02.2017
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Processor

Tuboscope
07.2013 - 03.2014
  • Pushed steel pipes and ensured they did not have any bends
  • Checked weld line
  • Numbered the pipes
  • Used paint to apply stencil them
  • Internal
  • Received and reviewed incoming documents and materials.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.

Personal Caregiver

Independant
05.2012 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.

Education

No Degree - Human Resources Management

Southern New Hampshire
New Hampshire, OH
03.2025

Associate of Science - Health Sciences - Medical Office and

Ultimate Medical Academy
Tampa, FL
04.2018

High School Diploma -

Clarke County High School
Grove Hill, AL
05.2012

Skills

  • Reading Comprehension
  • Time Management
  • Complex Problem-Solving
  • Critical Thinking
  • Corrective Actions
  • Visual Inspection
  • Active Listening
  • Routine Maintenance
  • Inspection Records
  • Quality Inspections
  • Learning Strategies
  • Customer Needs Assessments
  • Customer Satisfaction
  • Production Operations
  • Work Orders
  • Safety Requirements
  • Customer Orders
  • Team Development
  • Microsoft Word
  • Report Preparation
  • Account Management
  • Microsoft Excel
  • Staff Training
  • Multi-Line Phone Talent
  • Customer Relations
  • Administrative Support
  • Patient Assessments
  • Mental Health Support
  • Medical Terminology Knowledge
  • HIPAA Requirements
  • Medical Records Requests

Timeline

Vital Stats

Regional Medical Center
05.2023 - Current

Customer Engineer

Computacenter
01.2022 - 11.2022

Print Support Specialist-Customer Engineer

Ricoh-USA
02.2017 - 01.2022

Mental Health Technician

Ellisville State School
10.2014 - 02.2017

Processor

Tuboscope
07.2013 - 03.2014

Personal Caregiver

Independant
05.2012 - Current

No Degree - Human Resources Management

Southern New Hampshire

Associate of Science - Health Sciences - Medical Office and

Ultimate Medical Academy

High School Diploma -

Clarke County High School
Brittany Slater