Brittany Slavinsky
Tampa
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Resident Relations Coordinator
Monte Carlo Towers
03.2022 - Current
- Promptly answered phone calls and emails.
- Greeted both residents and their guests.
- Managed package delivery and inventory.
- Created monthly newsletters.
- Scheduled amenity reservations (i.e. Guest Suites, Event Space, Tennis Courts, etc.)
- Improved resident satisfaction by addressing concerns promptly and providing personalized solutions.
- Enhanced community engagement through the organization of social events and activities for residents.
- Managed resident communications, ensuring timely responses to inquiries and resolving issues effectively.
- Collaborated with property management team to implement strategic initiatives aimed at improving resident relations.
- Developed a comprehensive onboarding process for new residents, fostering positive first impressions and seamless transitions into the community.
- Maintained detailed records of resident interactions, utilizing data-driven insights to inform decision-making processes.
- Implemented efficient systems for tracking work orders and maintenance requests, streamlining communication between residents and maintenance staff.
- Coordinated move-in and move-out logistics, minimizing disruptions and ensuring smooth transitions for all parties involved.
- Facilitated open lines of communication between management and residents, promoting a sense of trust within the community.
- Educated residents about community policies and procedures, fostering a culture of mutual respect and understanding between neighbors.
Nanny
Care.com Inc
01.2012 - 03.2022
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Marketing Coordinator/Leasing and Marketing Assistant
HSW Associates
09.2019 - 03.2020
- Created and executed marketing schedule for both residential and commercial properties on multiple marketing platforms ( i.e Facebook, Zillow, Loopnet/Costar, Craigslist, Realtor.com, etc.)
- Dealt with daily inquires on over 150 properties.
- Showed residential and commercial properties for potential lesees.
- Processed applications and application fees .
- Conducted in - person lease signings
- Learned / used new software programs in a short amount of time ( Yardi, Rent Café, Commercial Café).
- Enhanced customer engagement through the creation of compelling digital content for social media platforms.
- Improved conversion rates with the design and distribution of eye-catching email marketing materials.
- Strengthened company reputation through proactive public relations efforts and community outreach initiatives.
- Increased website traffic by optimizing content for search engine visibility and user experience.
- Developed creative assets for use in print and digital advertising, adhering to brand guidelines for a consistent visual identity.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Created and managed social media campaigns to increase brand engagement.
Event Promoter
Legacy Production Group
11.2015 - 12.2018
- Developed social media marketing campaigns on Instagram, Twitter, Facebook, and LinkedIn)
- Coordinated events on all days of the week.
- Collected cover fees at the event doors.
- Greeted event participants and provided engaging experience.
- Increased event attendance by strategically selecting venues and marketing events through various channels.
- Managed event logistics, ensuring smooth operations and a positive experience for guests.
- Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences.
- Coordinated large-scale events from concept to completion, including venue selection, design, promotion, and on-site management.
- Analyzed post-event feedback to identify areas for improvement in future promotions and overall event execution.
- Boosted ticket sales through targeted social media campaigns and marketing efforts.
- Attracted top-quality talent to perform at events by cultivating relationships with artists and agents in the entertainment industry.
- Utilized local demographics, trends and forums to create buzz and optimize growth.
Server
Hablo Taco
09.2016 - 05.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Front Desk Receptionist
Beach Babe Airbrush Tanning Boutique
09.2014 - 06.2015
- Monitored clients’ memberships and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Camp Counselor
Bodywise By Betty
06.2012 - 08.2014
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
Education
Bachelor of Science - Marketing
University of Tampa
Tampa, FL05.2019
High School Diploma -
Trinity Catholic High School
Stamford, CT05.2015
Skills
- Resident Relations
- Leasing Reports
- Call Transfers
- Office Organization
- Administrative Support
- Receiving Shipments
- Office Equipment
- Workflow Processes
- Clerical Support
- Financial Records
- Microsoft Office
- Staff Coordination
- Oversee Maintenance
- Social Media Engagement
Certification
- Hubspot Inbound Sales Certified
- Hubspot Sales Enablement Certified
Additional Information
Volunteer Work
- Animal Caretaker/Shelter Cleaner: September 2017-October 2017 at The Humane Society of Tampa Bay
- Assistant to Children with Special Needs: September 2011–July 2015 at Christ Church Nursery School
- Walker in Yearly Charity Walkathon: February 2012–February 2015 at Trinity Catholic High School
Timeline
Front Desk Receptionist/Resident Relations Coordinator
Monte Carlo Towers
03.2022 - Current
Marketing Coordinator/Leasing and Marketing Assistant
HSW Associates
09.2019 - 03.2020
Server
Hablo Taco
09.2016 - 05.2017
Event Promoter
Legacy Production Group
11.2015 - 12.2018
Front Desk Receptionist
Beach Babe Airbrush Tanning Boutique
09.2014 - 06.2015
Camp Counselor
Bodywise By Betty
06.2012 - 08.2014
Nanny
Care.com Inc
01.2012 - 03.2022
Bachelor of Science - Marketing
University of Tampa
High School Diploma -
Trinity Catholic High School
- Hubspot Inbound Sales Certified
- Hubspot Sales Enablement Certified
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