Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Monte Carlo Towers
03.2022 - Current
Interacted well with residents to build connections and nurture relationships.
Cultivated and strengthened lasting resident relationships using strong issue resolution and dynamic communication skills.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Maintained detailed records of resident interactions, utilizing data-driven insights to inform decision-making processes
Kept properties in compliance with local, state, and federal regulations.
Improved resident satisfaction by addressing concerns promptly and providing personalized solutions
Developed a comprehensive onboarding process for new residents, fostering positive first impressions and seamless transitions into the community
Coordinated move-in and move-out logistics, minimizing disruptions and ensuring smooth transitions for all parties involved
Enhanced community engagement through the organization of social events and activities for residents
Facilitated open lines of communication between management and residents, promoting a sense of trust within the community.
Resolved conflicts between residents regarding noise, encroachments, and parking.
Handled resident complaints promptly and appropriately, calling in repairmen, and other support services.
Educated residents about community policies and procedures, fostering a culture of mutual respect and understanding between neighbors.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Raised property accuracy and accountability by creating new automated tracking method.
Responded to Common Area Maintenance (CAM) inquiries.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Implemented and enforced policies and procedures to maintain property to highest standards.
Implemented efficient systems for tracking work orders and maintenance requests, streamlining communication between residents and maintenance staff
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed team schedule with eye for coverage needs and individual strengths.
Attended staff meetings and took extensive notes to share with property manager.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
NANNY
Care.com Inc
01.2012 - 03.2022
Enhanced children's emotional well-being by providing attentive care and nurturing relationships
Promoted intellectual development through reading, storytelling, and engaging educational activities
Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards
Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development
Developed strong communication with parents to provide updates on children's progress, needs, and achievements
Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines
Implemented creative learning strategies tailored to each child's interests and abilities for enhanced cognitive growth
Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies
Assisted in the development of social skills by arranging playdates with peers in a supervised setting
Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties
Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations
Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit
Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality
Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
MARKETING COORDINATOR/LEASING AND MARKETING ASSISTANT
HSW Associates
09.2019 - 03.2020
Created and executed marketing schedule for both residential and commercial properties on multiple marketing platforms ( i.e Facebook, Zillow, Loopnet/Costar, Craigslist, Realtor.com, etc.)
Dealt with daily inquires on over 150 properties
Showed residential and commercial properties for potential lesees
Processed applications and application fees
Conducted in-person lease signings
Learned/used new software programs in a short amount of time (Yardi, Rent Café, Commercial Café)
Enhanced customer engagement through the creation of compelling digital content for social media platforms
Improved conversion rates with the design and distribution of eye-catching email marketing materials
Strengthened company reputation through proactive public relations efforts and community outreach initiatives
Increased website traffic by optimizing content for search engine visibility and user experience
Developed creative assets for use in print and digital advertising, adhering to brand guidelines for a consistent visual identity
Boosted brand awareness with target customer demographics with social, print, and email campaigns
Answered general marketing department inquiries by email, phone, and mail
Oversaw preparation of marketing copy, images, videos, emails, and other collateral
Created and managed social media campaigns to increase brand engagement.
EVENT PROMOTER
Legacy Production Group
11.2015 - 12.2018
Developed social media marketing campaigns on Instagram, Twitter, Facebook, and LinkedIn
Coordinated events on all days of the week
Collected cover fees at the event doors
Greeted event participants and provided engaging experience
Increased event attendance by strategically selecting venues and marketing events through various channels
Managed event logistics, ensuring smooth operations and a positive experience for guests
Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences
Coordinated large-scale events from concept to completion, including venue selection, design, promotion, and on-site management
Analyzed post-event feedback to identify areas for improvement in future promotions and overall event execution
Boosted ticket sales through targeted social media campaigns and marketing efforts
Attracted top-quality talent to perform at events by cultivating relationships with artists and agents in the entertainment industry
Utilized local demographics, trends, and forums to create buzz and optimize growth.
SERVER
Hablo Taco
09.2016 - 05.2017
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
Maximized table turnover rate by efficiently managing reservations and seating arrangements
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
Maintained a clean and orderly dining area for an enjoyable guest experience
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
Handled cash transactions accurately, contributing to balanced daily financial reports
Assisted in training new hires, providing guidance on restaurant standards and best practices
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
FRONT DESK RECEPTIONIST
Beach Babe Airbrush Tanning Boutique
09.2014 - 06.2015
Monitored clients' memberships and payments
Enhanced customer satisfaction by providing efficient and professional front desk services
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
Increased guest retention by maintaining a welcoming and organized reception area
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
Assisted management in implementing new policies and procedures, contributing to overall operational improvements
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
CAMP COUNSELOR
Bodywise By Betty
06.2012 - 08.2014
Enhanced camper experience by organizing and leading engaging activities tailored to various age groups
Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants
Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates
Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance
Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers
Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
Education
Bachelor of Science - Marketing
University of Tampa
Tampa, FL
05.2019
High School Diploma - undefined
Trinity Catholic High School
Stamford, CT
05.2015
Skills
Resident Relations
Office Organization
Administrative Support
Office Equipment
Workflow Processes
Clerical Support
Financial Records
Microsoft Office
Staff Coordination
Social Media Engagement
Business processes and procedures
Relationship building and rapport
Certification
CNP - Certified Notary Public
Hubspot Inbound Sales Certified
Hubspot Sales Enablement Certified
Volunteer Work
Animal Caretaker, The Humane Society of Tampa Bay
Assistant to Children with Special Needs, Christ Church Nursery School
Timeline
Assistant Manager
Monte Carlo Towers
03.2022 - Current
MARKETING COORDINATOR/LEASING AND MARKETING ASSISTANT
HSW Associates
09.2019 - 03.2020
SERVER
Hablo Taco
09.2016 - 05.2017
EVENT PROMOTER
Legacy Production Group
11.2015 - 12.2018
FRONT DESK RECEPTIONIST
Beach Babe Airbrush Tanning Boutique
09.2014 - 06.2015
CAMP COUNSELOR
Bodywise By Betty
06.2012 - 08.2014
NANNY
Care.com Inc
01.2012 - 03.2022
High School Diploma - undefined
Trinity Catholic High School
CNP - Certified Notary Public
Hubspot Inbound Sales Certified
Hubspot Sales Enablement Certified
Bachelor of Science - Marketing
University of Tampa
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