Brittany Slingo
Victorville,CA
Summary
Resourceful and dedicated with excellent communication and relationship-building skills. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.
Overview
10
10
years of professional experience
Work History
Senior Health Advocate
United Healthcare
09.2023 - Current
- Improved patient satisfaction by identifying and resolving healthcare concerns through comprehensive research and communication.
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Exhibited strong organizational skills in managing multiple tasks simultaneously, resulting in consistently meeting deadlines.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Special Education Teacher
Five Keys Charter School
08.2020 - 06.2023
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
Paraeducator, Special Education
Five Keys Charter School
04.2017 - 08.2020
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
ESL Teacher
Center For Cultural Understanding
01.2015 - 12.2017
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Classroom Intern
Valley Star INC PRAAC
09.2014 - 12.2016
- Cultivated a positive classroom environment by establishing clear expectations and promoting respect among students.
- Enhanced student comprehension through the use of engaging visual aids and hands-on activities.
- Supported struggling learners by providing targeted tutoring sessions and additional resources.
Education
Master of Arts - Special Education
Alliant International University
San Diego, CAMaster of Arts - Sociology
Arizona State University
Tempe, AZAssociate of Arts - Sociology
California State University - San Bernardino
San Bernardino, CASkills
- Research Abilities
- Customer Assistance, Customer Support
- Collaborative Teamwork
- Relationship Building
- Data Collection
- Data Entry and Management
- Call Center Operations, Inbound Call Management
- Windows PC Applications
- Health Insurance Plan Knowledge and Health Service Referrals, and HIPPA Compliance
- Maintaining Updated Records
- Adaptability, Problem Solving and Conflict Resolution Techniques
Timeline
Senior Health Advocate
United Healthcare
09.2023 - Current
Special Education Teacher
Five Keys Charter School
08.2020 - 06.2023
Paraeducator, Special Education
Five Keys Charter School
04.2017 - 08.2020
ESL Teacher
Center For Cultural Understanding
01.2015 - 12.2017
Classroom Intern
Valley Star INC PRAAC
09.2014 - 12.2016
Master of Arts - Special Education
Alliant International University
Master of Arts - Sociology
Arizona State University
Associate of Arts - Sociology
California State University - San Bernardino
Similar Profiles
Jaquel QuestJaquel Quest
Supervisor Advocate Rep at United HealthcareSupervisor Advocate Rep at United Healthcare
Chris ScottChris Scott
Senior Underwriting Consultant at United HealthcareSenior Underwriting Consultant at United Healthcare
Wilnise AlbertWilnise Albert
Eligibility Representative at United HealthcareEligibility Representative at United Healthcare
Tracy OlsonTracy Olson
Senior Data Analyst at United HealthcareSenior Data Analyst at United Healthcare
Loay JbeilLoay Jbeil
Clinical Laboratory Generalist (Per Diem) at Providence (Saint Mary Hospital)Clinical Laboratory Generalist (Per Diem) at Providence (Saint Mary Hospital)