Brittany Small
Littleton,CO
Summary
Seeking a challenging and inspirational management role within a healthcare field supporting and managing staff, coordinating operations, and ensuring exceptional customer service.
Overview
12
12
years of professional experience
Work History
Community Liaison
Sales Partnerships
06.2024 - 05.2025
- Developed a thorough understanding of Client products and service offerings for providers and their patients
- Act as the local Client affiliated point-of-contact in all matters relating to savings programs, digital patient support, and general industry and policy changes that may affect prescribers and their patient population
- Understand and communicate Client program values, case studies and published content to build credibility and brand awareness
- Maintain accurate opportunity records and documentation of interactions/office visit data and outcomes
- Collaborate with the sales operations team to identify territory level performance trends and generate growth opportunities through new provider engagement strategies
- Extract insights and recommendations from analyses to drive awareness, access and adherence among target audiences
Lead Salesperson/Assistant Manager
Helzberg Diamonds
12.2012 - Current
- Ability to generate sales to exceed personal sales goals
- Provide features and benefits of extended warranties to increase sales
- Create business through various methods of clienteling
- Provide a compelling sales presentation based on our sales training
- Ability to work as a team in a sales presentation to overcome customers objections and close additional sales
- Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest
- Participate in all areas of store's operation including merchandising, displays, and maintenance
- Worked to build relationships with customers and built potential for additional sales.
Client Service Coordinator
Aveanna Healthcare
06.2023 - 06.2024
- Oversee the payroll process for all field employees in accordance with policies and procedures.
- Manage monthly insurance verifications for clients receiving therapy or private duty nursing, adhering to Aveanna’s guidelines.
- Perform assigned duties independently with minimal need for direct supervision.
- Mentor new hires follow Aveanna’s standard hiring process to ease in onboarding.
- Effectively multitask using various programs to facilitate billing and managerial tasks.
- Utilize accounts receivable report to identify and address collection issues.
- Establishes and maintains positive relationships with patients and caregivers, while effectively managing staffing requirements for over 40 cases.
Billing Specialist
S&G Labs
09.2017 - 10.2021
- Prepare and generate final invoices and send them to clients in accordance with HIPAA and corporate healthcare regulations for timekeeping, billing and expense reporting.
- Process payments in accordance with corporate policy and
Education
BA - Liberal Arts
University of Northern Colorado
Greeley, COAssociate of Arts -
Front Range Community College
Westminster, COSkills
- Payroll
- Scheduling
- Medical Billing
- Sales process
- Sales strategy development
- Objection handling
- Recruiting
- Closing techniques
- Prospecting
- Communication
- Customer relationship building
- Customer care
- Customer service
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteHybridTimeline
Community Liaison
Sales Partnerships
06.2024 - 05.2025
Client Service Coordinator
Aveanna Healthcare
06.2023 - 06.2024
Billing Specialist
S&G Labs
09.2017 - 10.2021
Lead Salesperson/Assistant Manager
Helzberg Diamonds
12.2012 - Current
BA - Liberal Arts
University of Northern Colorado
Associate of Arts -
Front Range Community College
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