Brittany Smith
Kunkletown,PA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Specialist
Mckesson
09.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated RF scanners to track merchandise and verify contents of containers.
- Performed inventory control, such as counting, and stocking merchandise.
- Verified quantities and inspected inventory for defects to reconcile deliveries with invoices.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
- Continually trained and coached new employees to increase production.
- Assisted with staff training to enforce quality and safety guidelines.
Assistant Grocery Manager
Weis
08.2016 - 08.2019
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Assisted in development of trainees, providing instruction, and support to optimize readiness.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Picker Packer
Amazon
09.2011 - 06.2014
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Grocery Stocker
Walmart
07.2010 - 02.2012
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Checked aisles for spills to complete quick clean-up.
- Assisted in development of trainees, providing instruction, and support to optimize readiness.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Completed regular cycle counts and inventory audits.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained stockroom records and generated reports for management.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
Cashier
Roberts Dry Cleaners
03.2009 - 08.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Cashier
Country Cleaners
06.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Cashier
Ritas
03.2007 - 10.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Opperated machines to make italian ice as needed.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06.2009
Skills
- Microsoft Excel
- Microsoft Word
- Pallet Jacks
- Inventory Management
- Cleaning and Organizing
- Cycle Counts
- Handheld Scanners
- Sorting and Labeling
- Material Loading and Unloading
- Clear Communication
- Safety Training
- Customer Experience
- Self-Motivated and Disciplined
- Attention to Detail
- Daily Logs
- Maintain Records
- Cash Register Operation
- Build Displays
- Exceptional Time Management Skills
- Optimize Storage
- Creative Solutions
- Customer Needs Assessments
- Picking and Packing
- Critical Thinking
- Cash Register Operations
- Order Accuracy
- Production Efficiency
- Organized Paperwork
- Serve Customers
Timeline
Specialist
Mckesson
09.2019 - Current
Assistant Grocery Manager
Weis
08.2016 - 08.2019
Picker Packer
Amazon
09.2011 - 06.2014
Grocery Stocker
Walmart
07.2010 - 02.2012
Cashier
Roberts Dry Cleaners
03.2009 - 08.2010
Cashier
Country Cleaners
06.2008 - 01.2009
Cashier
Ritas
03.2007 - 10.2007
High School Diploma -
Emmaus High School
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