Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brittany Smith

Monrovia,MD

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

7
7
years of professional experience

Work History

Dental Office Front Desk

Esthetic & General Dentistry
Rockville
04.2016 - 01.2019
  • Greeted patients, Verified insurance as active, Collected any copays/deductibles, Checked patients in, Scheduled patients’ appointments both in person and over the phone, Used Dentrex to make sure all codes were entered for billing at check out, Claim follow up and resubmission
  • Scheduled follow-up visits for patients based on doctor's orders or patient requests.
  • Responsible for submitting insurance claims on behalf of the practice in a timely manner.
  • Answered any questions or concerns raised by patients related to their treatment plan or billing issues.
  • Verified that all patient forms were completed correctly prior to submission for processing.
  • Conducted post-operative instructions with patients regarding proper oral hygiene techniques and diet restrictions following their procedure.
  • Created charts for new patients using data collected from medical histories completed upon arrival at office.
  • Provided administrative support to the dental team including filing, scheduling appointments and answering telephones.
  • Provided information about available payment options to help facilitate payment from patients who are unable or unwilling to pay at time of service.
  • Managed accounts receivable payments from third party payers on behalf of the practice.
  • Ensured that all patient records were updated accurately according to HIPAA regulations.
  • Greeted patients and provided them with necessary paperwork to fill out prior to their appointment.
  • Reviewed patient files periodically to ensure accuracy of information contained therein.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Established clean, sterile and welcoming environment for patients.

Receptionist

Doctors
Rockville
04.2012 - 02.2016
  • Greeted patients, Answered phones, Scheduled appointments, Input Patient information in computer, EMR – Practice Fusion, Took patients back, Cleaned and sanitized the rooms
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed payments and updated accounts to reflect balance changes.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Sales Associate

Part City
Gaithersburg
08.2011 - 11.2011
  • Customer service, Stocked shelves, Cashier & money handling
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

High School Diploma -

Quince Orchard High School
Gaithersburg, MD
06.2009

Skills

  • Customer/Patient service
  • HIPPA Laws and Financial Policies
  • EMR Systems
  • Both electronic and paper filing
  • Scheduling in person and over the phone appointments
  • Medical and Dental office experience
  • Medical Records
  • Insurance verification
  • Medical terminology
  • Medical Billing
  • Patient care and follow up
  • Copay collection per insurance policy
  • Calendar Management
  • Office Organization
  • Claims Processing
  • Payment Processing
  • HIPAA Compliance
  • Phone Etiquette
  • Appointment Confirmation
  • Treatment Planning
  • Financial Transactions
  • Patient Scheduling
  • Insurance Verification
  • Follow-Up Calls
  • Document Preparation
  • Insurance Billing
  • Detail Oriented
  • Dental Terminology
  • Patient Education
  • Patient Services
  • Patient Relations
  • Team Collaboration
  • Proficient in Excel/Word/EMR
  • Patient Schedule Management
  • Medical Records Management
  • Treatment Room Breakdown
  • Electronic Charting
  • Appointment Scheduling
  • Patient Care Coordination
  • Treatment Room Setup
  • Strong Writing and Verbal Skills

Personal Information

Willing To Relocate: Anywhere

Timeline

Dental Office Front Desk

Esthetic & General Dentistry
04.2016 - 01.2019

Receptionist

Doctors
04.2012 - 02.2016

Sales Associate

Part City
08.2011 - 11.2011

High School Diploma -

Quince Orchard High School

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Brittany Smith