Brittany Smith
Pittsburgh,PA
Summary
Proven leader with extensive experience at Taco Bell Corporate, adept in inventory control and enhancing customer service. Excelled in schedule management and employee training, ensuring operational efficiency and team productivity. Achieved significant cost savings through meticulous inventory oversight. Skilled in decision-making and coaching, consistently improving service quality and workplace morale. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell Corporate
10.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Assistant Manager
KFC Taco Bell
01.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Langley High School
Pittsburgh, PA06.2006
Skills
- Decision-Making
- Cash Handling
- Employee Training
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Inventory Control
- Schedule Management
- Inventory controls
- Customer Service
- Coaching and Mentoring
Certification
safe-serve
Timeline
Shift Manager
Taco Bell Corporate
10.2022 - 01.2024
Assistant Manager
KFC Taco Bell
01.2019 - 03.2021
High School Diploma -
Langley High School
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