Brittany Smith
Simi Valley,CA
Summary
Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Sephora Scholar
Sephora
Thousand Oaks, California
08.2024 - 09.2024
- Conducted research using academic journals and online databases for various papers.
- Attended workshops and seminars to enhance learning beyond the classroom.
- Adapted to diverse learning environments, including remote and in-person settings.
- Attended conferences and seminars related to the field of study to stay abreast of current trends and developments in scholarship.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Salon Receptionist
Fantasia Salon
Simi Valley
01.2022 - 03.2024
- Provided information about services, products and prices to customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated company events with venues and advised staff of pertinent details.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Processed payments for services rendered.
- Assisted stylists with client check-in and check-out procedures when needed.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
- Scheduled appointments using salon software system.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Guided customers through facility tours explaining spa resources and amenities.
- Updated client profiles regularly in order to maintain accurate records.
- Greeted guests and members upon arrival to create positive first impressions.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Recognized by management for providing exceptional customer service.
Education
Esthetician License - Study of Skin - Esthetician
Simi Valley Career Institute
Simi Valley11-2024
High School Diploma -
Royal High School
Simi Valley06-2006
Some College (No Degree) - Sociology
College of Western Idaho
Nampa, IDSkills
- Empathetic
- Bilingual
- Customer Service and Client Relationship Building
- Retail Sales
- Communication
- Detail Oriented
- Time Management
- Creative
Timeline
Sephora Scholar
Sephora
08.2024 - 09.2024
Salon Receptionist
Fantasia Salon
01.2022 - 03.2024
Esthetician License - Study of Skin - Esthetician
Simi Valley Career Institute
High School Diploma -
Royal High School
Some College (No Degree) - Sociology
College of Western Idaho
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