Brittany Smith
Cincinnati ,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Stna
Crossroads Hospice and Palliative Care
Cincinnati, OH
02.2024 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Stna
Home of Taylor’s Pointe
06.2018 - 05.2023
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Jobs Center
Wholesale Packaging - Byron Bay
02.2016 - 12.2019
- Coordinated with other departments to ensure seamless workflow integration and timely completion of projects.
- Performed regular equipment inspections, identifying potential issues before they impacted production schedules.
- Maintained accurate records of completed jobs, machine settings, and relevant metrics for future reference.
- Improved production efficiency by implementing new job setting techniques and strategies.
Customer Service Representative
Trade Global
Cincinnati Ohio
04.2017 - 10.2019
- Demonstrated capability to manage stress and disputes, ensuring effective resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Pre Mortuary -
Terra State Community College
OhioHigh School Diploma - College Prep
Winton Woods
Cincinnati, OH05.2013
Skills
- I’m HIPAA compliance
- End-of-life care
- Dressing assistance
- Bathing assistance
- Feeding assistance
- Patient care
- Continuing education
- Vital signs monitoring
- Patient transfers
- Emotional support
- Positioning patients
Timeline
Stna
Crossroads Hospice and Palliative Care
02.2024 - Current
Stna
Home of Taylor’s Pointe
06.2018 - 05.2023
Customer Service Representative
Trade Global
04.2017 - 10.2019
Jobs Center
Wholesale Packaging - Byron Bay
02.2016 - 12.2019
Pre Mortuary -
Terra State Community College
High School Diploma - College Prep
Winton Woods