Brittany Smith

I completed my Administrator in Training Internship while also being employed as the Business Office Manager.

Through out my internship I assisted the Administrator with a variety of tasks that had been asked of me to complete. I met the requirements of the 1000 hour internship which involved observing and learning from all of the different departments and different regulatory requirements. I was able to observe a life safety code survey, and also went through annual state survey. I was given the opportunity to complete a state reportable event, from start to finish, with the review/approval from the administrator. I have gained a lot of knowledge from observing my administrator throughout the course of my internship.

Along with completing my internship, I have also fulfilled my duties as the Business Office Manager of the Facility. I was responsible for collections of monthly room and board payments. In charge of the resident Trust Fund accounts. Checked Insurance for prospective residents, prior to admission, and obtained insurance authorization when needed. Helped residents apply for Medicaid or other insurance benefits when needed. Assisted anywhere else as needed. Anytime the admissions and marketing director was out I was her back up. Due to this I have been able to gain experience giving facility tours, work with hospital case managers, coordinate admissions, and complete admission paperwork.

• Responsible for collections of monthly room and board payments
• In charge of the resident Trust Fund accounts
• Complete admission packets with new residents, and enter them in the computer system
• Check Insurance for prospective residents, prior to admission
• Help residents apply for Medicaid or other insurance benefits when needed
• Responsible for employee payroll
• Run all background checks for new hires prior to employment
• Enter new employees in the computer system
• Answer all phone calls when I’m not meeting with a resident or family member
• Complete monthly tasks required by Health and Human Services Commission and the corporate office

• Check customers out in a timely fashion
• Answer phone calls
• Call for load outs
• Point customers in the right direction when looking for items
• Clean the front area of the store during down time
• I have always received 100% customer satisfaction on mystery shoppers