Brittany Smith
Oklahoma City,OK
Summary
Adaptable professional with a diverse background in hospitality and warehouse operations. Strong focus on customer service and safety, known for enhancing dining experiences and optimizing warehouse efficiency. Ready to leverage expertise for impactful contributions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Cheddars Stratch Kitchen
10.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Assisted in training new servers on menu knowledge and service standards.
- Adapted to fast-paced environment, managing multiple tables during peak hours effectively.
Warehouse Forklift Operator
Caterpillar
11.2023 - 07.2025
- Operated forklifts to transport materials efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accuracy in inventory management.
- Followed safety protocols to maintain a secure workplace for all team members.
- Conducted routine maintenance checks on forklifts to ensure optimal performance.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Housekeeper
Holiday Inn Hotel Sandton
05.2018 - 02.2022
- Supervised daily cleaning schedules to ensure optimal home maintenance.
- Trained new staff on cleaning protocols and best practices for efficiency.
- Monitored inventory levels, ensuring adequate stock of cleaning materials.
- Conducted regular inspections to uphold high standards of cleanliness and orderliness.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
Direct Support Professional
Indiana Mentor Network
02.2014 - 02.2018
- Provided individualized support to enhance daily living skills for clients with developmental disabilities.
- Implemented behavior management strategies to promote positive outcomes and improve client interactions.
- Developed personalized care plans based on assessments and ongoing evaluations of client needs.
- Facilitated group activities to encourage social engagement and community integration among clients.
- Monitored progress of clients, documenting changes and adjusting care strategies as needed.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Jefferson High School
Lafayette, IN05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Truck loading and unloading
- Shipping and receiving
- Pallet jack operation
- Warehouse safety
- Order picking
Certification
- Certified forklift operator, Caterpillar - 11/23 - 07/25
- CPDW - Certified Professional in Distribution and Warehousing
- CCO - Certified Crane Operator
Timeline
Server
Cheddars Stratch Kitchen
10.2025 - Current
Warehouse Forklift Operator
Caterpillar
11.2023 - 07.2025
Housekeeper
Holiday Inn Hotel Sandton
05.2018 - 02.2022
Direct Support Professional
Indiana Mentor Network
02.2014 - 02.2018
High School Diploma -
Jefferson High School