Brittany Smith
Tampa
Summary
IT Analyst and U.S. Army Reserve Information Technology Specialist with experience supporting enterprise IT operations, Active Directory administration, Microsoft 365, endpoint support, identity and access management, networking, and technical troubleshooting. Experienced working in Windows enterprise environments, documenting technical solutions, and collaborating with infrastructure teams to resolve incidents. Currently pursuing a Juris Master in Cybersecurity, Privacy, and Technology Risk Management at Florida State University while preparing for the CISA exam. Seeking to begin a career as a SOC Analyst where I can apply my technical background, analytical skills, and passion for cybersecurity. Active Secret Clearance
Overview
1
1
Certification
2
2
years of professional experience
Work History
IT Analyst
KimleyHorn and Associates
Tampa, FL
06.2026 - Current
- Support enterprise IT operations by troubleshooting Windows, Microsoft 365, hardware, software, and networking issues for end users.
- Administer Active Directory user accounts, password resets, and access requests while maintaining organizational security standards.
- Manage incidents and service requests through ServiceNow, documenting technical solutions and collaborating with infrastructure teams.
- Deploy, configure, and maintain enterprise workstations and peripherals while promoting cybersecurity best practices.
Information Technology Specialist
United States Army Reserve
Winterville, NC
08.2024 - Current
- Support secure IT systems and provide technical support for mission-critical military operations.
- Troubleshoot workstation, network, and communications issues while assisting with Active Directory administration.
- Follow Department of Defense cybersecurity policies and operational security procedures to protect information systems.
- Train personnel on secure use of IT resources and maintain accountability for communications equipment.
Network Engineer Intern
NC Department Of Transportation
Raleigh, NC
09.2025 - 03.2026
- Supported enterprise network infrastructure by configuring and upgrading Cisco switches across multiple state facilities.
- Assisted with Layer 2 networking, VLAN implementation, and network troubleshooting to maintain reliable connectivity.
- Used Wireshark to analyze network traffic and help diagnose connectivity and performance issues.
- Documented infrastructure changes and collaborated with network engineers to support secure, compliant network operations.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus
Hyattsville, MD05-2026
Juris Masters - Cybersecurity Privacy And Technology Risk
Florida State University
Tallahassee, FL07-2027
Skills
Operating Systems: Windows 10/11, Windows Server, Linux (Foundational)
Identity & Access: Active Directory, Microsoft 365, User Provisioning, Group Policy
Networking: TCP/IP, DNS, DHCP, VLANs, Cisco Switching, Wireshark
Security: Identity & Access Management, NIST CSF (Foundational), Security Best Practices
Tools: ServiceNow, AWS, Cisco Packet Tracer, Microsoft Office
Professional: Technical Troubleshooting, Incident Documentation, Customer Support, Team Collaboration
Certification
- AWS Certified Cloud Practitioner
- Lean Six Sigma Yellow Belt
- CISA Candidate (Exam Planned)
Timeline
IT Analyst
KimleyHorn and Associates
06.2026 - Current
Network Engineer Intern
NC Department Of Transportation
09.2025 - 03.2026
Information Technology Specialist
United States Army Reserve
08.2024 - Current
Juris Masters - Cybersecurity Privacy And Technology Risk
Florida State University
Bachelor of Science - Cybersecurity Technology
University of Maryland Global Campus