Brittany SmithJohnson
Ocilla,GA
Summary
Excitedly seeking a role as a Customer Service Specialist, leveraging strong communication and problem-solving skills to enhance customer satisfaction and streamline service processes. Extensive experience in customer-focused roles makes for a great fit to contribute effectively and drive positive outcomes in a dynamic team environment.
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
9
9
years of professional experience
Work History
Care coordinator
Johnson care
Remote
04.2025 - Current
- Coordinated patient care activities and ensured seamless communication between healthcare providers, patients, and families.
- Developed and implemented individualized care plans to meet the unique needs of each patient.
- Monitored patient progress and adjusted care plans as necessary to improve health outcomes.
- Facilitated the scheduling of appointments, treatments, and follow-up visits to optimize patient care.
- Collaborated with multidisciplinary teams to enhance the quality and efficiency of healthcare services.
- Educated patients and families on treatment plans, medication management, and available resources.
- Maintained accurate and up-to-date patient records and documentation in compliance with healthcare regulations.
- Resolved patient concerns and addressed any barriers to accessing quality healthcare services.
Tech. Support rep.
Apple Inc.
Fitzgerald
01.2025 - Current
- Provided technical support and troubleshooting assistance to customers, ensuring swift resolution of hardware and software issues.
- Diagnosed and resolved technical issues related to various products, including smartphones, tablets, computers, and associated software applications.
- Delivered exceptional customer service by actively listening to customer concerns and providing clear, concise solutions.
- Collaborated with team members and other departments to escalate complex issues and ensure timely resolution.
- Maintained up-to-date knowledge of products and services to provide accurate information and support to customers.
- Documented customer interactions and technical solutions in the company's CRM system to ensure accurate records and facilitate future support.
- Assisted in training new team members by sharing best practices and troubleshooting techniques.
- Contributed to team performance goals by consistently meeting or exceeding individual performance metrics.
- Played a role in achieving senior performance recognition within the team.
- Supported management by contributing insights and feedback for improving support processes.
Claim Agent
Apple
Fitzgerald
10.2024 - 02.2025
- Managed and processed claims efficiently, ensuring timely resolution and adherence to company policies and procedures.
- Conducted thorough investigations of claims, gathering and analyzing relevant information to determine validity and liability.
- Collaborated with cross-functional teams, including legal, customer service, and technical departments, to facilitate comprehensive claim assessments and resolutions.
- Communicated effectively with claimants, providing clear explanations of claim processes, decisions, and next steps to maintain transparency and customer satisfaction.
- Maintained detailed and accurate records of all claim activities, ensuring compliance with regulatory requirements and internal standards.
- Identified trends and patterns in claims data, contributing to the development of strategies for process improvements and risk mitigation.
- Provided training and guidance to junior claim agents, enhancing team performance and knowledge sharing.
Customer Service Agent - Call Center
Accredo Health Group / Express Scripts / Cigna
Fitzgerald, GA
03.2024 - 09.2024
- Delivered clear and comprehensive explanations of pharmacy benefits, enhancing customer understanding and optimizing the use of distribution plans.
- Maintained detailed records of customer interactions to improve service protocols and ensure effective resolution of inquiries.
- Adapted to regular updates in procedures and navigated complex systems to consistently deliver timely and accurate information.
Customer Service Representative
Intuit TurboTax
Fitzgerald, GA
01.2022 - 02.2023
- Provided precise guidance on tax laws and concepts, ensuring customer understanding of federal and state regulations.
- Enhanced customer comprehension of complex tax information through clear and effective written communication.
- Applied critical thinking and problem-solving skills to resolve customer inquiries, adhering to tax compliance standards.
Sales Advisor - Remote
Concentrix
Cincinnati, OH
03.2021 - 06.2021
- Delivered empathetic customer service and maintained precise records of client interactions in a tracking system.
- Conducted sales transactions and participated in B2B and B2C negotiations and presentations with a comprehensive understanding of product offerings.
- Improved customer retention by identifying upselling opportunities and recommending relevant products and services.
Dietary Aide
Lifecare Center Retirement Home
Fitzgerald, GA
06.2019 - 11.2019
- Delivered exceptional customer service by efficiently addressing resident inquiries, enhancing their dining experience.
- Managed meal preparation and service while maintaining kitchen inventory, ensuring adherence to sanitation standards for timely meal delivery.
Volunteer Caregiver
Private Duty Care
Fitzgerald, GA
01.2016 - 11.2019
- Delivered personal hygiene and grooming assistance, ensuring patient dignity and well-being.
- Coordinated medication schedules and prescription refills to support patient health and treatment adherence.
- Maintained a clean living environment, prepared meals, and handled errands to foster a secure and nurturing atmosphere.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
01.2020
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2016
Skills
- Excellent writing and verbal skills
- Active listening
- Empathy
- Conflict resolution
- Patience
- Time management
- Multitasking
- Workflow management
- Adaptability
- Attention to detail
- Accuracy
- CRM software proficiency
- Computer literacy
- Technical troubleshooting
- Proficiency with technology
- HIPAA compliance
- Leadership
- Teamwork
- Inbound and outbound call management
- Claim specialization
- Refill claims
- Microsoft Office Proficiency
- Customer Service
- Project Management
Timeline
Care coordinator
Johnson care
04.2025 - Current
Tech. Support rep.
Apple Inc.
01.2025 - Current
Claim Agent
Apple
10.2024 - 02.2025
Customer Service Agent - Call Center
Accredo Health Group / Express Scripts / Cigna
03.2024 - 09.2024
Customer Service Representative
Intuit TurboTax
01.2022 - 02.2023
Sales Advisor - Remote
Concentrix
03.2021 - 06.2021
Dietary Aide
Lifecare Center Retirement Home
06.2019 - 11.2019
Volunteer Caregiver
Private Duty Care
01.2016 - 11.2019
Associate of Science - Health Sciences
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
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