Summary
Overview
Work History
Education
Skills
Softwareproficiencies
Timeline
Generic

BRITTANY SNELL

Charlotte,NC

Summary

I am an enthusiastic, energetic individual looking to secure a career opportunity which will fully utilize my training and skills while making a significant contribution to the success of the organization. Key strengths include: Organizational skills | Effective listener | Adaptability | Customer Relationship Management | Interpersonal skills Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

13
13
years of professional experience

Work History

Patient Services Representative-Market Float

University Dental Associates
Charlotte, USA
09.2023 - Current
  • Answer phones, check patients in/out
  • Scheduling appointments, verify insurance and present treatment plans
  • Collect in office copays and AR calls

Patient Access Specialist

Novant Health
Charlotte, USA
03.2023 - 08.2024
  • Obtain accurate demographic information for registration when arriving Medics and walk in patients in the Emergency Dept
  • Verify insurance and collect co-pays
  • Acquire signatures for consent, HIPAA and Medicare rights

Procedure Scheduler

Connecticut GI
Fairfield, USA
08.2021 - 01.2023
  • Check in patients and assist with initial paperwork
  • Accurately update and maintain patients' health records
  • Coordinate the scheduling of in office and hospital procedures

Scheduler

EmergeOrtho
Greensboro, USA
11.2020 - 04.2021
  • Maintained physicians’ appointment calendar
  • Coordinated new and post op appointments, answer phones
  • Collected patient balances

Patient Service Associate II

Yale New Haven Health NEMG Rheumatology
Trumbull, USA
11.2011 - 07.2020
  • Coordinated patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, referrals, maintaining patient medical records
  • Communicated schedule changes to the appropriate staff members and physicians/providers
  • Collected and reconciled copay collections/cash drawers (cash, checks, credit card payments) as well as bank deposits
  • Utilized appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities
  • Rolled out Diversity Initiative which drove 30% growth in minority and mature candidates by increasing hiring managers’ awareness of customer demographics and inclusive hiring based on skills

Education

HS Diploma -

West Hill High School
Stamford, CT
06.2010

Skills

  • Organizational skills
  • Effective listener
  • Adaptability
  • Customer Relationship Management
  • Interpersonal skills
  • Appointment Scheduling
  • Patient confidentiality
  • Patient Registration
  • Customer Service

Softwareproficiencies

  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Athena EHR
  • Epic- EMR

Timeline

Patient Services Representative-Market Float

University Dental Associates
09.2023 - Current

Patient Access Specialist

Novant Health
03.2023 - 08.2024

Procedure Scheduler

Connecticut GI
08.2021 - 01.2023

Scheduler

EmergeOrtho
11.2020 - 04.2021

Patient Service Associate II

Yale New Haven Health NEMG Rheumatology
11.2011 - 07.2020

HS Diploma -

West Hill High School
BRITTANY SNELL