Brittany Snyder
Cleveland
Summary
Results-driven professional with extensive experience in customer relationship management and staff development. Known for leading initiatives that significantly improve service quality and operational efficiency while maintaining attention to detail and strong time management.
Overview
19
19
years of professional experience
Work History
GuidedSmile Support Manager
GuidedSmile
Independence
08.2020 - 05.2025
- Led team initiatives to enhance customer satisfaction and streamline support processes.
- Developed and implemented training programs for staff to improve service quality.
- Facilitated cross-department collaboration to resolve complex customer issues effectively.
- Monitored team performance metrics to identify areas for improvement and recognition.
- Conducted regular team meetings to review processes and address operational challenges.
- Coordinated with IT to manage and optimize support tools and systems.
- Resolved escalated customer complaints through effective problem-solving techniques.
- Streamlined onboarding processes to ensure new hires quickly adapted to company standards.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Reviewed all incoming CBCT scans, intraoral photos, and scans to ensure that the data was processed correctly in a timely manner due to pending deadlines and surgery dates.
- Scheduled online meetings with the doctors and GuidedSmile planners to approve cases for production.
- Writing up all approved cases for production, and mailing completed cases prior to surgery deadlines.
- Attended weekly Zoom meetings with multiple clients to address any concerns and improve processes.
- Handled all international accounts.
Patient Care Coordinator
Hudec Dental
Strongsville
06.2015 - 08.2020
- Coordinated patient appointments and managed scheduling for dental services.
- Assisted patients with insurance verification and benefits explanation.
- Handled patient inquiries and resolved concerns with empathy and professionalism.
- Facilitated communication between patients and dental staff regarding treatment plans.
- Organized patient follow-up appointments and reminders for ongoing care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Collected payments for provided services
Emergency room patient acecess represenative
University Hospitals of Parma
Parma
07.2012 - 10.2014
- Managed patient records using electronic health record systems accurately.
- Trained new staff on office procedures and customer service protocols thoroughly.
- Organized patient information for easy access and retrieval by medical staff.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Medical Biller and Insurance Reimbursement Special
JP Recovery Services INC.
Rocky River
05.2006 - 07.2012
- Worked in bad debt medical billing.
- Processed medical claims using proprietary software for timely billing.
- Reviewed and resolved discrepancies in patient accounts and insurance claims.
- Coordinated with healthcare providers to gather necessary documentation for claims.
- Communicated with insurance companies to clarify claim status and requirements.
- Submitted electronic claims to various insurance carriers.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Certificate - Medical Billing And Coding
Sanford Brown Institute
Middleburg Heights, Ohio06-2006
High School Diploma -
Normandy Highschool
Parma, Ohio06-2004
Skills
- Customer relationship management
- Performance monitoring
- Staff training and development
- Problem resolution
- Professional Networking
- Multitasking
- Claims processing
- Effective communication
- Attention to detail
- Time management
Timeline
GuidedSmile Support Manager
GuidedSmile
08.2020 - 05.2025
Patient Care Coordinator
Hudec Dental
06.2015 - 08.2020
Emergency room patient acecess represenative
University Hospitals of Parma
07.2012 - 10.2014
Medical Biller and Insurance Reimbursement Special
JP Recovery Services INC.
05.2006 - 07.2012
Certificate - Medical Billing And Coding
Sanford Brown Institute
High School Diploma -
Normandy Highschool