Hi, I’m
Brittany Sockel
Hallandale Beach,FL
Summary
Utilize my years of hospitality and service experience acquired through working as a server. Bartender, hostess.
I am a very organized person, very comfortable multitasking. I'm familiar with micro systems, Perfect Care, Top Producer, Paragon, and most Microsoft software's. I have terrific customer service skills, extremely personable, and pleasant on the telephone. I consider myself an enthusiastic team player and I am motivated, mature, and always ready and willing to learn and challenge myself. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
years of professional experience
2
Certification
Work History
Billy Stone Crabs
Server
12.2019 - 04.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Joe's Stone Crabs
Bar/Server
12.2016 - 05.2017
Job overview
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
- Streamlined drink preparation processes by mastering efficient pouring techniques and multitasking skills.
- Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Murphy's Law Irish Pub Hard Rock Casino
Asst. manager/ Cocktail server
03.2015 - 06.2017
Job overview
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set the stage for memorable events by skillfully preparing table settings and event spaces according to client specifications.
- Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Joe's Tiki Bar and Grill
Floor manager/server/bartender
01.2013 - 04.2015
Job overview
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Equity Residential
Senior Leasing Consultant
10.2010 - 12.2012
Job overview
- Developed all prospects and leads, did all front-end interviews and input all data, handled the showings, ran credit and background checks, managed negotiations, drew up contracts for new residents as well as renewals, and overlooked a staff of 9, including our maintenance team
- I also organized holiday parties for our property.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Organized successful open house events to showcase available units, attracting potential tenants and increasing community visibility.
- Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
- Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Served as a knowledgeable resource for current residents by providing information about community events, local businesses, and nearby services.
- Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Coordinated with third-party vendors for services such as landscaping or pest control, ensuring timely delivery of services without disrupting residents'' schedules.
- Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Help-U-Sell Real Estate
Receptionist
11.2009 - 12.2010
Job overview
- Responsible for answering the phones, set up showings for the agents; I assisted property owners in their Open Houses
- I also took care of most front-end paperwork, and input all data entries and prospect information using Top Producer and Paragon systems.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
Flagship Resort
VIP Representative
05.2006 - 12.2009
Job overview
- Held a position in the timeshare department handles in house sales
- I handled the registration process for all new tours, verifying their information and doing credit checks
- I also was involved with our owners update presentations, which included gathering their payment history, pulling their contracts and giving our owners a visible idea of what kind of new opportunities were available to them at that time.
- Coordinated transportation arrangements including flights, private car services or limousine pick-ups according to client preferences.
- Monitored inventory levels of VIP amenities, replenishing stock as needed to maintain exceptional standards of hospitality.
- Streamlined check-in process for VIPs, ensuring minimal wait time and prioritizing their needs.
- Developed strong relationships with frequent guests, anticipating their preferences and tailoring services accordingly.
- Increased customer satisfaction ratings by consistently delivering attentive service that exceeded expectations.
- Created welcoming and comfortable environment for guests.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
Edgewood Properties
Leasing Consultant
04.2004 - 03.2006
Job overview
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
ABC Bartending School Sunrise, FL
Bartender License from Mixology And Bartending
Atlantic City High SchoolAtlantic City, NJ
Broward CollegeBroward, FL
South Jersey School of BusinessSouth Jersey, NJ
Real Estate
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Service prioritization
- Sales expertise
- Sales Techniques
- Quality Control
- Guest Relations Management
- Point of sale operation
- Tableside Etiquette
- Ordering Procedures
- Food and beverage pairings
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- High Energy and Stamina
- Conflict and Complaint Resolution
- Upselling and Cross Selling
References
References available upon request
Certification
Bartenders license
NJ real estate license
Timeline
Server
Billy Stone Crabs
12.2019 - 04.2021
Bar/Server
Joe's Stone Crabs
12.2016 - 05.2017
Asst. manager/ Cocktail server
Murphy's Law Irish Pub Hard Rock Casino
03.2015 - 06.2017
Floor manager/server/bartender
Joe's Tiki Bar and Grill
01.2013 - 04.2015
Senior Leasing Consultant
Equity Residential
10.2010 - 12.2012
Receptionist
Help-U-Sell Real Estate
11.2009 - 12.2010
VIP Representative
Flagship Resort
05.2006 - 12.2009
Leasing Consultant
Edgewood Properties
04.2004 - 03.2006
ABC Bartending School
Bartender License from Mixology And Bartending
Atlantic City High School
Broward College
South Jersey School of Business
Real Estate
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