Brittany Soeder
Parma Heights,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Diligent team lead skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
New York Life
Cleveland, Ohio
10.2018 - Current
- Recipient of multiple positive reviews, acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on in real time.
- Learned, referenced and applied product knowledge information
- Developed reputations as efficient service provider with high levels of accuracy
- Time management, High-energy attitude, Resolution-orientated
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- 2021 Super Star for TPD Call Center
Sales Representative
Elite Mobility
North Royalton, Ohio
04.2018 - 10.2018
- Visit clients on-site to give benefit oriented sales presentations
- Prepared sales contracts
- Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings
- Demonstrated products and specific features at customer locations and special events
- Submitted and tracked orders
- Responded to telephone and in-person requests for information
Initial Claims Handler
The General Insurance
Cleveland, OH
09.2016 - 04.2018
- Substantiated legitimate claims and denied unjustified claims
- Evaluated all evidence with ultimate goal of creating positive outcomes for clients claims
- Evaluated insurance policies and analyzed damages to determine coverage
- Documented all investigation activity and presented reports to management
- Followed up with insured individuals regarding premium and deductible payments
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Senior Customer Service Representative
Titan Insurance
Highland Hills, OH
12.2011 - 09.2016
- Recipient of multiple positive reviews, acknowledging dedication to excellent customer service
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Learned, referenced and applied product knowledge information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Valley Forge High School
Parma Heights, OH05.2007
Skills
- Call Documentation
- Company Process
- Customer and Client Service
- Patient and Empathetic
- POC Systems and Ordering Platforms
- Process Improvement Initiatives
- Problem Solving Strength
- Product Knowledge
- Records management
- Understanding Customer and Agent Needs
Certification
- Property & Casualty License - 2016
- Series 6 Financial License - 2021
Timeline
Senior Customer Service Representative
New York Life
10.2018 - Current
Sales Representative
Elite Mobility
04.2018 - 10.2018
Initial Claims Handler
The General Insurance
09.2016 - 04.2018
Senior Customer Service Representative
Titan Insurance
12.2011 - 09.2016
High School Diploma -
Valley Forge High School
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