Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brittany Sorles

Clarkston

Summary

Dynamic Administrative Manager with a proven track record at Genuine Solutions Counseling Center, excelling in operations management and customer engagement. Skilled in training and onboarding, I fostered a positive work environment, enhancing team performance and client satisfaction. Adept at maintaining accurate records and resolving billing variances, ensuring seamless administrative processes.

Overview

6
6
years of professional experience

Work History

Administrative Manager

Genuine Solutions Counseling Center
01.2019 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Maintained accurate records of customer payments.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Verified customer information for orderly, up-to-date online systems.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Responded to customer concerns and questions on daily basis.
  • Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
  • Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.

Restaurant Bar Manager

Alex's Taproom
09.2022 - 01.2024
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Loan Officer

HomeLend USA
01.2021 - 12.2022
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Waterford Mott Highschool
Waterford, MI

Skills

  • Office administration
  • Staff management
  • Customer engagement
  • Team management
  • Food service background
  • Employee schedule management
  • Customer service
  • Team leadership
  • Medical Billing Understanding
  • Mental health disorders
  • Client scheduling
  • Operations management
  • Point of sale (POS) system operation
  • Training and onboarding
  • Money handling
  • Quality control

Interests

  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Cake Decorating
  • Baking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Crafting and DIY Projects

Timeline

Restaurant Bar Manager

Alex's Taproom
09.2022 - 01.2024

Loan Officer

HomeLend USA
01.2021 - 12.2022

Administrative Manager

Genuine Solutions Counseling Center
01.2019 - Current

Waterford Mott Highschool

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